Devon & Cornwall Professional Earns CCXP Certification
Rhian Huxtable, Customer Experience (CX) Specialist for insight6, has achieved the globally recognised Certified Customer Experience Professional (CCXP) Certification. He is the first CX Specialist in the Southwest to hold this prestigious accreditation.
With an impressive CX background at major retailers like Sainsbury’s and Boots, Rhian is passionate about delivering exceptional experiences.
“Earning the CCXP certification was a pivotal step in my professional journey. It’s a validation of my experience but also a commitment to continuous learning. I am focused on offering the best service and CX strategies to my clients.”
Rhian Huxtable, insight6 Specialist for Devon & Cornwall
Awarded by the Customer Experience Professionals Association (CXPA), the CCXP is the top credential for CX professionals. The certification equips recipients to drive substantial improvements in customer satisfaction and loyalty by covering six key competencies. These competencies include CX strategy, customer insights, and customer-centric culture.
Rhian is already putting his new expertise into practice. Using a structured, empathetic yet data-driven approach, Rhian helps local businesses map the customer journey. In doing so, companies will identify opportunities for enhancing service and boosting profitability.
“Many businesses think they’re delivering great experiences, but few are validating that across all touchpoints. The CCXP certification equips me with the latest tools to assess the full customer journey. In doing so, we can ensure every promise made through websites, social media, and direct interactions is fulfilled.
Rhian Huxtable, insight6 Specialist for Devon & Cornwall
At insight6, we offer tailored, end-to-end CX solutions to transform businesses into customer-focused powerhouses. Rhian’s achievement underscores our focus on providing local expertise with global best practices to help companies thrive.
“Rhian’s CCXP certification is a landmark achievement for insight6 and a testament to our commitment to delivering top-tier CX solutions. His dedication to mastering the discipline ensures our clients in Devon and Cornwall receive unparalleled support in creating exceptional customer experiences.”
Jonathan Winchester, insight6, CEO
Businesses in Devon and Cornwall looking to improve their customer experience can connect with Rhian on LinkedIn or contact us today.
For more information or to schedule an interview, contact Lisa-Marie Mallier at No Fluff Communications, 07789 002149 or lisa@nofluffcomms.co.uk.
About insight6
insight6 is the UK’s leading customer experience consultancy. With a network of local CX specialists, insight6 delivers tailored solutions to enhance customer journeys and improve business outcomes. Call 0800 970 8987 or visit www.insight6.com.