insight6 Essex welcomes Gavin Meadows

insight6 Essex QE11 bridge

As rising costs and tax hikes from the recent budget put increasing pressure on businesses, insight6 expands support in Essex. The UK’s leading Customer Experience (CX) firm introduces Gavin Meadows as its CX Specialist for Essex.  

The UK economy faces increased operating costs, higher taxes, and tighter consumer spending, placing businesses under immense pressure. Therefore, retaining customers and attracting new ones is more challenging than ever.

Companies must understand their service from the customer’s perspective. Key to this is identifying and addressing pain points while consistently exceeding expectations to succeed. Essex businesses now have a local specialist to work with them on the exciting journey of CX improvement.

insight6 offers end-to-end CX solutions. Its services include customer journey mapping, mystery shopping, online feedback tools, mentoring, training and development. insight6’s franchise model means specialists like Gavin can give tailored support to businesses locally.

Gavin’s extensive retail background, with senior roles at Argos and Sainsbury’s, makes him a vital resource for Essex’s service-driven economy, representing 70% of the county’s value. His expertise in building customer retention and loyalty strategies offers Essex businesses a competitive edge without sacrificing margins. 

“Customer experience is the true differentiator. In today’s competitive market, simply having the right products isn’t enough. Businesses need to anticipate and meet customer needs seamlessly, fostering loyalty and satisfaction at every stage.” 

Gavin Meadows, insight6 CX Specialist for Essex
insight6 Essex Gavin Meadows

With 28 years of expertise in retail excellence, Gavin’s approach emphasises simplicity and efficiency in customer journeys. His insights on tech integration, cross-functional service, and customer loyalty are designed to empower Essex businesses to deliver memorable experiences that keep customers coming back. 

“We are thrilled to welcome Gavin to the team. His vast retail experience and passion for customer experience will be invaluable to businesses in Essex looking to enhance engagement and drive growth.” 

Jonathan Winchester, insight6 CEO

Key Takeaways for Essex Businesses: 

  • Stand Out from Competitors: Excellent CX builds strong connections, driving customer loyalty even in markets where price alone won’t differentiate. 
  • Streamline Technology Use: Gavin advises that technology should simplify, not complicate, the customer journey. 
  • Strengthen Local Ties: Essex businesses have the advantage of building strong community connections, which can translate into higher loyalty through consistent, reliable service. 

With Gavin’s appointment, insight6 offers tailored, comprehensive CX solutions for Essex. You can connect with Gavin on LinkedIn or call us today for guidance on transforming your customer experience. For franchising opportunities, please visit our dedicated website.


For more information or to schedule an interview with Gavin Meadows, contact Lisa-Marie Mallier at No Fluff Communications, 07789 002149 or lisa@nofluffcomms.co.uk

About insight6 

insight6 is the UK’s leading customer experience consultancy. With a network of local CX specialists, insight6 delivers tailored solutions to enhance customer journeys and improve business outcomes. Call 0800 970 8987 or visit www.insight6.com. 

insight6 Surrey Acquired by Paul Matthews

insight6 Surrey

Customer experience specialist Paul Matthews is expanding his insight6 franchise by purchasing a neighbouring territory, Surrey.


Battle-based, Paul has been building insight6 in Sussex since 2015, turning it into a thriving
customer experience (CX) consultancy. Working with 70 local businesses, including high-
profile clients across the leisure, hospitality, retail and professional service industries, Paul
has increased turnover by 550%.


insight6 provides businesses with first-hand insights into the customer’s experience utilising
its world-class research tool instantinsight, mystery shopping programmes and customer
journey analysis.

“I am thrilled to be taking the next step in growing my business. Investing in a new region was a big step against the backdrop of uncertain economic times, however, the need for businesses to fully understand their customers has never been higher, and enquiries have already increased during the first month of 2024.”

– Paul Matthews, insight6 Sussex and Surrey

Paul bought his first insight6 franchise after experiencing the benefits as a client whilst
working in the leisure industry. Regarding his professional background and new franchise territory, Paul said:

insight6 Surrey: Paul Matthews

“I spent 19 years working in the leisure sector managing high-end health clubs, and monitoring and improving customer experience was always a key part of my roles. CX was always a top priority in my previous role, and I invested a lot in measuring and improving CX. Having been an insight6 client for many years, when the opportunity to buy the Sussex arm of the business arose, it was the ideal opportunity for me to go out on my own and help other businesses.”

Surrey is an established and profitable region for insight6. The previous owner, Jim
Smith
will retire after building up the business over the last 15 years. He said:


“Having joined the company in 2009, then known as ‘Shopper Anonymous’, I’ve built up a fantastic client base and become a trusted business partner over the years. Helping a business improve and achieve its goals is rewarding, and I’ve enjoyed every minute. Paul is a fantastic CX Specialist, and I know businesses across Surrey will be excited to work with him as I head off into retirement.”


Paul added: “I look forward to building new relationships across Surrey and forging strong partnerships that drive success for all involved.”


If your business needs to understand its customers better or improve the experience, you
can contact Paul Matthews directly at paul.matthews@insight6.com or 07710 394729.