The Client Journey 2019


The insight6 Client Journey Report 2019 is here… Download your free copy

The Client Journey project is now in its fourth year and has become a tried and tested benchmarking tool for how law firms handle new enquiries. 

This research was conducted with over 100 self-nominated law firms.  In total insight6 trained customer experience researchers made more than 500 enquiries over the phone, on firms' websites and by walking into the offices. 

This report has two core purposes: 

  1. To identify the areas where there is good practice that should be highlighted and continued. The research also pulls out areas that need to be improved. 
  2. To provide solutions, best practice tips and suggestions of how law firms can make improvements. 

Like anything that needs improvement, change is required and with change there is always a degree of apprehension and uncertainty. To ‘hand hold’ you through the process of change we have a team of Customer Experience experts who have worked with 200 law firms across the UK and Ireland.  

Your first step in the process of change is to download your free copy of the report by completing your details below and then we will be in touch to discuss how we can help you increase client retention, attract new clients and improve your team’s happiness and productivity.

Please Complete the Below Form

Please enter your name.
Please enter a valid phone number.
Please enter a message.
Please check the captcha to verify you are not a robot.