Your CX Specialist for Staffordshire
“There is only one boss – the customer, and he/she can determine the success (or demise) of your business, simply by choosing to spend their hard earned cash with you, or spend it somewhere else.”
It makes no difference how big or small your business is, whether you have customers, clients or another reference you use to describe your consumers, the truth is that if you do not look after the people that help you pay the bills, your competitors will.
I work alongside my clients to drive bottom line profits through improvements in process efficiency, process effectiveness, and Customer Experience transformation, enabling the businesses I work with to grow, develop and become even more successful.
If you can stand out in a crowded market place, keep doing the things that your customers love and improve the things that they don’t, your business can get more customers, keep more customers and grow income streams.
Get in touch to find out how an insight6 Customer Experience program can help you achieve this.
Steve Myers - Managing DirectorMyers and Co Solicitors
Carys Roberts - Clinical DirectorSwan Physio
“We have now been working with Ian Kelsall from insight6 for almost 3 years. In addition to the conference speaking and TGI Partner training that Ian delivers for us, we also use the instant insight system to get feedback from our Retail Partners on the performance of the TGI Supplier Partners that we work with too.
The feedback that the system enables us to capture, along with the invaluable support from Ian interpreting the results, helps us to identify opportunities and take action to improve our business.”
Managing Director - TGI Golf