Your CX Specialist for North Yorkshire
I provide motivational Customer Service Training and valuable Intelligent Insights.
I work with passionate business owners and managers to help the development and growth of the business by measuring, testing and improving the Customer Experience. Typically, the clients I work with have a good business and good people, but they will say to me they are:
- Frustrated as the team are not following the procedures or delivering to the standards set
- Concerned as they need to retain and gain more customers to keep the growth of the business moving forward
- Anxious as they can see face to face, phone and web interactions with clients are handled well, but they are losing money as opportunities are lost
I provide a window to a business to motivate the team to deliver consistently great service and embed positive behaviours. Across the UK we offer valuable insight reports, customer journey mapping, and survey systems to understand how customers feel and think.
I add value to many businesses in the Attractions, Care Homes, Education, Hospitality, Legal Services, Optical, Retail, Sports & Leisure sectors, plus many more.
I am looking to connect with businesses who want to know how their customers perceive them and who want to improve their customer experience to grow sales and profits.
If you would like to know more, then please do contact me.
Marisa Haines, Head of RetailDove House Hospice
Carolyn Frank, Development Manager in North YorkshireFSB
Helen GoodwinMade You Look
Guy BaragwanathThirsk & District Business Association
"Our first insight6 review confirmed everything I expected and has really given the staff a boost! I look forward to continuing to receive reports in the future."
Anna Blackwell (Owner)
Blackwells of Norton