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# insight6: Insight6 delivers expert customer experience consultancy, bespoke CX programmes, and actionable feedback solutions to help businesses improve customer satisfaction, boost loyalty, and drive growth. From mystery shopping and customer journey mapping to training and insight programmes, we provide tailored support that transforms customer experience into measurable results.

## Sitemaps
[XML Sitemap](https://www.insight6.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [The Student Admissions Experience](https://www.insight6.com/blog/student-admissions-experience/): How to convert enquiries into enrolment.
- [CX in Staffordshire: Meet Phil Wilkinson](https://www.insight6.com/blog/cx-in-staffordshire-meet-phil-wilkinson/): CX in Staffordshire: Meet Phil Wilkinson, CX Director.
- [CX in Coventry and Warwickshire: Meet Dan Mallier](https://www.insight6.com/blog/blog-cx-in-coventry-and-warwickshire/): CX in Warwickshire: Meet Dan Mallier, CX Director.
- [Enquiry Handling Training: Stop Losing Leads](https://www.insight6.com/blog/enquiry-handling-training/): Poor Enquiry Handling Is Costing You Clients. Here's How to Fix It
- [Summer Holidays in the UK](https://www.insight6.com/blog/summer-holidays-uk-repeat-bookings/): Summer Holidays in the UK: Why the Best Destinations Win Repeat Bookings
- [CX in Norfolk: Meet Katie Hills ](https://www.insight6.com/blog/cx-in-norfolk/): CX in Norfolk: Meet Katie Hills, CX Director.
- [Video Mystery Shopping](https://www.insight6.com/blog/what-is-video-mystery-shopping/): What is Video Mystery Shopping?
- [Client Feedback](https://www.insight6.com/blog/client-feedback-what-clients-wont-tell-you/): What your clients won’t tell you.
- [Real-Time Feedback – How Fast Can You Act On Insight?](https://www.insight6.com/blog/real-time-feedback-commercial-benefits/): How fast can you act on feedback?
- [Client Journey – It starts sooner than you think](https://www.insight6.com/blog/your-brand-is-being-judged-client-journey/): Marketing is only half the story
- [Employee Engagement’s Impact on Customer Experience](https://www.insight6.com/blog/employee-engagement-customer-experience/): Employee Engagement's Impact on CX
- [Press Coverage: The Jeweller](https://www.insight6.com/blog/press-coverage-the-jeweller-spring-26/): Where customer journeys shine
- [Customer Feedback Tools](https://www.insight6.com/blog/customer-feedback-tools/): What are customer feedback tools?
- [Customer Experience Trends 2026](https://www.insight6.com/blog/customer-experience-trends-2026/): Discover the most important customer experience trends for 2026.
- [instant insight Wins Innovation Award](https://www.insight6.com/blog/instant-insight-wins-innovation-award/): instant insight Wins Innovation Award
- [Customer Journey Mapping](https://www.insight6.com/blog/festive-customer-journey-mapping/): Mapping the Christmas Customer Journey.
- [Voice of the Customer](https://www.insight6.com/blog/voice-of-the-customer-leveraging-feedback/): Voice of the Customer: Gathering and Leveraging Customer Feedback
- [AI in Customer Experience](https://www.insight6.com/blog/ai-in-customer-experience/): How technology is transforming the customer experience.
- [Customer Experience Mistakes](https://www.insight6.com/blog/customer-experience-mistakes/): Customer Experience Mistakes And How To Avoid Them
- [CX in Worcestershire: Meet Robert Southall](https://www.insight6.com/blog/cx-in-worcestershire-meet-robert-southall/): Talking CX in Worcestershire: Meet Robert Southall, CX Director.
- [What is Hospitality Experience?](https://www.insight6.com/blog/what-is-hospitality-experience/): What is Hospitality Experience?
- [CX in the North East: Meet Mac Eddy](https://www.insight6.com/blog/cx-in-the-north-east-mac-eddy-insight6/): Talking CX in North East: Meet Mac Eddy, CX Director.
- [CX in Merseyside: Meet Andy Gorman](https://www.insight6.com/blog/cx-in-merseyside-meet-andy-gorman-insight6/): Talking CX in Merseyside: Meet Andy Gorman, CX Director.
- [Retail Customer Journey: How To Map It](https://www.insight6.com/blog/retail-customer-journey/): Retail Customer Journey: Stages, Mapping & CX Tips.
- [Personalised Customer Experience: A Practical Guide](https://www.insight6.com/blog/why-personalised-customer-experience-matters/): Why personalised customer experiences matter and how they can set you apart.
- [Customer Experience Metrics: Top KPIs to Measure](https://www.insight6.com/blog/top-customer-experience-metrics-to-measure/): Explore the essential CX metrics to measure to boost business success.
- [Legal Career: Beyond Knowledge](https://www.insight6.com/blog/beyond-the-law-grow-your-legal-career/): Why you need more than expertise to progress your legal career.
- [Legal Firms Lose Millions Annually](https://www.insight6.com/blog/legal-firms-lose-millions-annually/): New research reveals UK legal firms lose more than £1 million yearly due to poor enquiry handling. The alarming figure highlights a critical issue within the sector, prompting businesses to reassess their client engagement strategies. 
- [Poor Enquiry Handling Costing Firms Millions](https://www.insight6.com/blog/poor-enquiry-handling-costing-firms-millions/): New research reveals poor enquiry handling can cost a professional service firm more than £1 million yearly. The alarming figure highlights a critical issue within the sector, prompting businesses to reassess their client engagement strategies. 
- [Legal Firms Are Losing Millions!](https://www.insight6.com/blog/legalfirmsareimprovingcxpscjreport2025/): Market Study: How much revenue are you leaving on the table?
- [Professional Services Lose Clients at ‘Hello’](https://www.insight6.com/blog/professionalservicesclientjourneyreport2025/): Professional Services Client Journey Report: 2025. The results are in!
- [Customer Service vs Customer Experience](https://www.insight6.com/blog/customer-service-vs-customer-experience/): Customer Service vs Customer Experience - what's the difference?
- [Customer Experience 101: What It Is & Why It Matters](https://www.insight6.com/blog/what-is-customer-experience-101/): Customer Experience. We explore what it is and why it matters.
- [The High Street is Struggling – But is it a Surprise? ](https://www.insight6.com/blog/the-high-street-is-struggling-but-is-it-a-surprise/): The High Street: The hidden cost of poor service and what to do about it.
- [Win More Business: Why First Impressions Matter](https://www.insight6.com/blog/win-more-business-why-first-impressions-matter/): To win more business, you need to look at your customer journey through fresh eyes. First impressions can make or break a sale. What happens when a potential client visits your website, calls your office, or submits an enquiry? Are they met with a seamless, professional experience—or radio silence?
- [2025 Customer Experience Trends](https://www.insight6.com/blog/2025-customer-experience-trends/): Explore six trends shaping the customer experience in 2025.
- [B2B Customer Experience: Festive Tips](https://www.insight6.com/blog/b2b-customer-experience/): Festive B2B tips for exceptional Customer Experience.
- [Press Coverage: Bluestone resort CX excellence](https://www.insight6.com/blog/bluestone-resort-cx-excellence/): Bluestone Resort recognised for CX Excellence.
- [Press Release: Bluestone CX Excellence](https://www.insight6.com/blog/bluestone-cx-excellence-2/): Bluestone awarded CX Excellence Recognition Mark.
- [Rhian Anstey CCXP Success](https://www.insight6.com/blog/rhian-ansteys-ccxp-success/): Rhian Anstey CCXP, our CX Specialist for North Wales, Chester, and The Wirral, knows that Customer Experience (CX) is more important than ever. She recently earned the prestigious Customer Experience Professional (CCXP) Certification. Here, she talks about her path to CCXP success and shares why CX is vital for businesses in her region.
- [Rhian Huxtable Earns CCXP Certification](https://www.insight6.com/blog/rhian-huxtable-ccxp/): Rhian Huxtable at insight6 achieves CCXP certification.
- [insight6 Essex welcomes Gavin Meadows](https://www.insight6.com/blog/insight6-essex/): insight6 Essex welcomes Gavin Meadows.
- [CX in Essex: Meet Gavin Meadows](https://www.insight6.com/blog/cx-in-essex/): Talking CX in Essex with Gavin Meadows.
- [Employee Ownership: Boosting Customer Satisfaction](https://www.insight6.com/blog/employee-ownership/): Employee Ownership (EO) is more than a business model—learn why.
- [Rhian Huxtable achieves CCXP Certification](https://www.insight6.com/blog/rhian-huxtable-achieves-ccxp-certification/): insight6 CX Specialist, Rhian Huxtable, achieves CCXP Certification.
- [How Happy Employees Create Happy Customers](https://www.insight6.com/blog/happy-employees/): Why happy employees lead to happy customers.
- [CCXP Certification: Paul Matthews](https://www.insight6.com/blog/ccxp-certification/): Paul Matthews receives prestigious CCXP certification.
- [CCXP Certification: The Journey to CX Mastery](https://www.insight6.com/blog/paul-matthews-ccxp-certification/): Paul Matthews from insight6 Surrey & Sussex on his CCXP accreditation.
- [The Power of Real-Time Feedback in the Digital Age](https://www.insight6.com/blog/real-time-feedback-in-the-digital-age/): Learn why real-time feedback is crucial for driving business success.
- [Chris Cartledge: CX Director Interview](https://www.insight6.com/blog/chris-cartledge-qa/): CX Director Chris Cartledge on innovative CX strategies for hospitality leaders.
- [CX and Service: a Winning Strategy](https://www.insight6.com/blog/cx-and-service/): Standing out in today’s competitive market requires more than a great product or service. It demands a strategy that places customer experience (CX) and service at the heart of your business. Businesses prioritising CX and service foster loyalty, drive satisfaction, and succeed tremendously.
- [Customer Reviews: Learning from Tourism and Hospitality](https://www.insight6.com/blog/customer-reviews/): Learn how tourism and hospitality leverage customer reviews to improve CX.
- [Customer Feedback: Boosting Sales with Social Proof Strategies](https://www.insight6.com/blog/customer-feedback/): It takes work to stand out, but customer feedback can help. With abundant options available, customers often turn to the experiences of others to guide their decisions. Social proof is a powerful tool that can sway consumer behaviour in your favour.
- [Eddie Stack: Interview with our CX Director for Ireland](https://www.insight6.com/blog/eddie-stack-interview/): We spoke with insight6 Director Eddie Stack to explore how implementing customer experience (CX) strategies can help hospitality businesses survive and flourish.
- [Secret Shoppers: Your Silent Success Agents](https://www.insight6.com/blog/secret-shoppers/): Discover why Secret Shoppers are your silent success agents.
- [ROI Of Employee Well-being: How To Drive Business Success](https://www.insight6.com/blog/roi-of-employee-well-being/): Employee well-being and its impact on ROI to drive business success.
- [Increasing ROI: The Critical Role of CX](https://www.insight6.com/blog/increasing-roi-the-critical-role-of-cx/): Increasing your ROI by delivering an exceptional customer experience.
- [Student wellbeing: insight6 launches digital guide.](https://www.insight6.com/blog/student-wellbeing-fe-news/): insight6 talks to FE News about the launch of its digital guide to improve student wellbeing and retention.
- [Tech Trends Shaping CX](https://www.insight6.com/blog/tech-trends-shaping-customer-experience/): In an innovative world, we explore how customer interactions are changing by looking at Tech Trends Shaping CX.
- [insight6 Surrey Acquired by Paul Matthews](https://www.insight6.com/blog/insight6-surrey-franchise/): insight6 Surrey franchise acquired by CX Specialist Paul Matthews.
- [CX Trends 2024: Top 6 Customer Experience Predictions](https://www.insight6.com/blog/cx-trends-2024/): Explore the customer experience (CX) trends for 2024. We share our top six predictions for shaping CX in 2024.
- [The Christmas Experience: Tips For CX-Mas Delight](https://www.insight6.com/blog/christmas-experience/): During the bustling holiday rush, expectations soar. We share our tips for creating a memorable Christmas experience and CX-Mas delight.
- [WOW Moments in Customer Experiences](https://www.insight6.com/blog/creating-wow-moments/): Discover the power of creating 'WOW' moments in customer experiences. Elevate interactions, leave a lasting impact – learn why they matter!
- [AI in CX: Balancing Automation with the Human Touch](https://www.insight6.com/blog/ai-in-cx/): Artificial Intelligence is increasingly central in shaping the customer experience landscape. We explore how to keep that personal touch while letting robots help.
- [Customer Loyalty vs. Satisfaction: What’s the Difference?](https://www.insight6.com/blog/customer-loyalty-vs-satisfaction/): Explore the differences between customer loyalty and satisfaction to build long-term growth.
- [Customer Journey: Understanding Touchpoints ](https://www.insight6.com/blog/customer-journey-touchpoints/): Seeing your business through the customers' eyes is essential. We explore the benefits of customer journey mapping.
- [How to Turn Customer Feedback into Actionable Insights ](https://www.insight6.com/blog/turn-customer-feedback-into-actions/): Introduction: 
- [From Stress to Success: Enhancing Student Well-being for a Better Educational Experience ](https://www.insight6.com/blog/enhancing-student-well-being/): Introduction: 
- [Enhancing the Student Experience to Boost Retention: Best Practices for Your Institution](https://www.insight6.com/blog/enhancing-the-student-experience/): Delivering a positive student experience is critical to increasing retention rates. Higher Education institutions must ensure students' needs are met at every step of the journey, from enrolment to graduation. A robust student experience strategy is essential. Why? So, Colleges and Universities can increase recruitment and retention rates to provide financial stability and protect reputation. Here, we explore how measuring student satisfaction and well-being can help your institution attract and retain a diverse population of students. 
- [How Customer Satisfaction and a Strong Customer Experience Strategy Can Help Your Business Succeed ](https://www.insight6.com/blog/customer-satisfaction-and-a-strong-customer-experience-strategy-can-help-your-business-succeed/): Customer satisfaction is a crucial part of any successful business. Organisations must ensure customers are satisfied across every touchpoint to stay ahead of the competition, win new business, and build customer loyalty. A robust customer experience (CX) strategy is essential. Why? So, you can boost customer loyalty, continually attract new business, and ultimately - increase profitability. Here, we explore how customer satisfaction and a strong customer experience strategy can help your business succeed. 
- [What Is Employee Experience and Why It Matters More Than You Think](https://www.insight6.com/blog/cost-of-bad-employee-experience/): Discover the financial impact of bad employee experiences on your business and how insight6 can help you deliver impactful customer experiences to win and retain talent. Sign up to our newsletter to stay up to date on CX trends and strategies.
- [Consumer Duty and its impact on the retail motor sector ](https://www.insight6.com/blog/consumer-duty-and-its-impact-on-the-retail-motor-sector/): The Financial Conduct Authority's (FCA) new Consumer Duty regulation aims to create a higher standard of care for consumers. What does this mean to UK motor retailers and repairers?
- [How to evidence consumer duty actions and ensure good consumer outcomes](https://www.insight6.com/blog/evidence-consumer-duty-actions-and-ensure-good-consumer-outcomes/): The Financial Conduct Authority's (FCA) new Consumer Duty regulation is one of the most significant shifts in UK financial services. The intention for companies to put the client's needs first is admirable, but evidencing actions can be a challenge. 
- [Christmas CX: six ways to shine](https://www.insight6.com/blog/make-your-customer-experience-shine/): The holiday season is a time for connection, celebration, and creating memorable moments. It's also a golden opportunity for companies and brands to strengthen customer relationships by delivering exceptional customer experiences (CX). How you make customers feel can set you apart and create loyalty beyond the festive season.
- [How to build loyalty and drive profitability with regular customer reviews (aka mystery shopping)](https://www.insight6.com/blog/build-loyalty-and-drive-profitability-customer-reviews/): Customers or clients are the people who decide whether a business will succeed or not. Meeting these stakeholders' needs is critical to building loyalty and driving profitability but to achieve this you must investigate the customer experience.  
- [How to generate positive customer reviews online](https://www.insight6.com/blog/how-to-generate-positive-customer-reviews-online/): When we talk about positive customer reviews, we are talking about a positive customer experience or CX. People trust online reviews so they should be part of your marketing strategy.
- [How car dealerships can damage CX in the pursuit of feedback.](https://www.insight6.com/blog/how-car-dealerships-can-damage-cx-in-the-pursuit-of-feedback/): Measuring Customer Feedback 
- [6 things every Law firm can implement to improve their CX and increase their bottom line…](https://www.insight6.com/blog/how-to-improve-cx/): Customer experience (CX) is the new business battleground for the Legal sector, yet our recent research study, The Professional Services Customer Journey Report, showed that many legal firms are failing to get the basics consistently right - and this could be affecting their bottom line. 
- [2022: The Year of Customer Experience (CX)](https://www.insight6.com/blog/2022-the-year-of-customer-experience-cx/): As we start the year with a cautious, but more positive outlook on the pandemic than in January 2021, businesses can start to contemplate a world beyond mass restrictions, lockdowns, and purely virtual interactions. But what will this look like? Will we slot back into pre-pandemic ways? Or has the landscape changed forever? 
- [Why Customer Experience (CX) monitoring should be at the top of every Franchisor’s to do list in January](https://www.insight6.com/blog/cx-monitoring-top-franchisors-list/): CX is arguably the biggest differentiator, or battleground, between businesses right now. Every business needs a well-considered and executed customer experience strategy, to deliver more business, repeat business and a positive brand reputation. But when it comes to the franchise sector, it's vital to not only implement, but continuously monitor your CX strategy. 
- [Customers Value Great CX More Than Discounts](https://www.insight6.com/blog/customers-value-cx/): The traditional 'Boxing Day' sales that once dominated the high street have well and truly been outshone by Black Friday in recent years, but has it now had its day?
- [Why Customer Experience Is Everything: Your Ultimate Guide to CX](https://www.insight6.com/blog/why-customer-experience-is-everything/): Customer experience (CX) is the new battleground for business. The value of service and the importance of making a human connection with customers has rarely been starker.  
- [A good leader is prepared to ask questions they may not like the answers to](https://www.insight6.com/blog/good-leader/): To truly improve employee engagement and wellbeing, every leader must do three basic things: ask, accept, action. 
- [One Simple (But Essential) Thing Leaders Can Do To Improve Employee Engagement](https://www.insight6.com/blog/one-simple-but-essential-thing-leaders-can-do-to-improve-employee-engagement/): Engaging your team is critical to business success. The holy grail is to have employees who are excited to come to work each day. To achieve this, they need to do what they do best, feel connected to their coworkers, and be motivated by their organisation's purpose.
- [Is Covid still an excuse for a poor customer experience?](https://www.insight6.com/blog/is-covid-still-an-excuse-for-a-poor-customer-experience/): In March last year when the pandemic hit it was quite understandable that service levels would fall while businesses re-adjusted and managed to establish teams working from remote locations. Naturally wait times may be longer, processes a little unclear and general sharpness of business becomes a little blurred. In fact, three quarters of customers expected it.
- [If you don’t ask, you don’t get …](https://www.insight6.com/blog/if-you-dont-ask-you-dont-get/): If there has been one lesson from 2020 in our world of CX, it is that fast, short and instant feedback which get straight to the heart of an issue will now dominate the market research scene.
- [December Newsletter – Six CX tips to grow your business](https://www.insight6.com/blog/december-newsletter-six-cx-tips-to-grow-your-business/): Taking stock of your business at the end of the year is always a good idea. You can take forward what has been good from one year to the next and leave behind the not so good.  This year is no different to all the other years, despite all the upheaval of the pandemic. The single most important thing is to be realistic about where you are now and not harking back to 12 months ago.  Establishing a starting point is the only way to feel motivated and generate the energy needed to build and grow the business for 2021.
- [The Student Applicant Journey](https://www.insight6.com/blog/the-student-applicant-journey/): insight6 has completed a comprehensive study to understand how potential students feel when applying to UK colleges and universities. 
- [Lockdown impacts our ability to stay positive](https://www.insight6.com/blog/lockdown-impacts-our-ability-to-stay-positive/): Whilst ‘Lockdown negatively impacts our ability to stay positive’ might seem like stating the obvious the underlying trends from the insight6 Business Optimism survey are interesting.
- [Six Customer Experience tips to protect your business](https://www.insight6.com/blog/six-customer-experience-tips-to-protect-your-business/): During these uncertain times the core focus of all leaders is to protect your business by strengthening the relationship with your customers and looking after your accounts.
- [How Sussex Beds transformed their customer and employee experience](https://www.insight6.com/blog/how-sussex-beds-transformed-their-customer-and-employee-experience/): If there is a lesson on customer experience throughout this pandemic it is the need for businesses to get fast and accurate feedback from their teams and customers. This has allowed business owners to spin on a sixpence and to make the most of new opportunities as they arrive.
- [Business optimism is a state of mind](https://www.insight6.com/blog/business-optimism-is-a-state-of-mind/): The instant insight Business Optimism survey was launched at the beginning of the month and we have had over 70 businesses participate.
- [Our 6 CX Tips to Recovery](https://www.insight6.com/blog/our-6-cx-tips-to-recovery/): This year has been tough for many of us both personally and professionally. Even the businesses that have been successful during the pandemic will have found new challenges and hurdles to overcome. There are though a number of actions we can all take now to recover business and get back on track.
- [How Are the Public Feeling About Venturing Out to Shop?](https://www.insight6.com/blog/public-feeling/): Shopping has changed unimaginably in 2020 and perhaps forever, with online spending at record levels after Covid-19 forced shop doors to close for over three months during lockdown. 
- [How well are Independent Schools communicating through their websites?](https://www.insight6.com/blog/independent-school-website/): Over the past few months, lockdown has meant that we have all relied heavily on technology and the internet. From using video calls to working remotely to shopping on the internet, a strong online presence and messaging have never been more important.
- [How well are UK colleges and universities communicating through their websites?](https://www.insight6.com/blog/how-colleges-and-universities-communicating/): Over the past couple of months, businesses across the UK have had to find ways to adapt to the lockdown measures in place in response to COVID-19. The education sector is no different and we have already seen some major changes in the way colleges and universities are operating, including the decision by Cambridge University to run all lectures remotely for the 2020/21 year.
- [Alcohol sales are at an all time high but does your website tell your customers you are ready to trade?](https://www.insight6.com/blog/alcohol-sales-are-at-an-all-time-high-but-does-your-website-tell-your-customers-you-are-ready-to-trade/): Pubs may be closed, bars shut and beer gardens empty but the demand for alcohol remains. Alcohol focused stores have seen a 31.4% surge in the volume of sales over the past few weeks according to the Office of National Statistics. This comes as many shops shut their doors and retail sales reported their largest fall on record in March.
- [How are business leaders handling the pandemic?](https://www.insight6.com/blog/how-are-business-leaders-handling-the-pandemic/): More than 75 business leaders from across the UK and Ireland have shared their advice thoughts and challenges on leading during the Covis-19 pandemic with us.
- [Are law firm websites getting to the heart of the matter?](https://www.insight6.com/blog/legal/): It is often said that your website is your digital shop window but in reality it is more than that. Your website is the first place clients and potential clients will look for advice, someone to contact, the latest news, and to get an idea on what your firm can do for them. With the country under lockdown, forcing people to turn to digital communication, the importance of your website, and the message it portrays to its visitors is crucial. 
- [Six tips to help you lead during the crisis](https://www.insight6.com/blog/6-tips-to-help-you-lead-during-the-crisis/): Our worlds have changed dramatically over the last few weeks and it feels like nothing will ever be the same again.  The only certainty is that we will be in a place of the unknown for many more weeks and months to come.

## Pages
- [Sitemap](https://www.insight6.com/sitemap/): Posts‘Unexpected Item In Bagging Area!’ or ‘Hello, How Has Your Day Been?’14 Steps To Create An Amazing Customer Experience2022: The Year of Customer Experience (CX)2025 Customer Experience Trends6 stats which show why you cannot ignore Customer Experience - Newsletter June 20196 things every Law firm can implement to improve their CX and increase their bottom line…9 ways to keep your customers coming backA good leader is prepared to ask questions they may not like the answers toA Reliable Approach to Turning Complaints into CustomAI in Customer ExperienceAI in CX: Balancing Automation with the Human TouchAlcohol sales are at an all time high but does your website tell your customers you are ready to trade?Are law firm websites getting to the heart of the matter?Are legal firms taking Customer Experience seriously?Are you failing the follow up? - Newsletter January 2019Are You Over-Analysing And Under-Thinking Your Business?B2B Customer Experience: Festive TipsBeware: Jargon may kill Customer Experience (CX) - Newsletter August 2019Business optimism is a state of mindCall Centres – What can we learn from them?Can The Independent Food Retailers Survive?CCXP Certification: Paul MatthewsCCXP Certification: The Journey to CX MasteryChris Cartledge: CX Director InterviewChristmas CX: six ways to shineClient FeedbackClient Journey - It starts sooner than you thinkConsumer Duty and its impact on the retail motor sector Customer Engagement StrategiesCustomer Experience 101: What It Is & Why It MattersCustomer Experience Metrics: Top KPIs to MeasureCustomer Experience MistakesCustomer Experience Trends 2026Customer Feedback ToolsCustomer Feedback: Boosting Sales with Social Proof StrategiesCustomer Journey MappingCustomer Journey: Understanding Touchpoints Customer Loyalty vs. Satisfaction: What's the Difference?Customer Reviews: Learning from Tourism and HospitalityCustomer Service vs Customer ExperienceCustomer Service; Past, Present, FutureCustomers Value Great CX More Than DiscountsCX and Service: a Winning StrategyCX in Coventry and Warwickshire: Meet Dan MallierCX in Essex: Meet Gavin MeadowsCX in Merseyside: Meet Andy GormanCX in Norfolk: Meet Katie Hills CX in Staffordshire: Meet Phil WilkinsonCX in the North East: Meet Mac EddyCX in Worcestershire: Meet Robert SouthallCX Trends 2024: Top 6 Customer Experience PredictionsDecember Newsletter - Six CX tips to grow your businessDisconnect To ReconnectEddie Stack: Interview with our CX Director for IrelandEmployee Engagement’s Impact on Customer ExperienceEmployee Ownership: Boosting Customer SatisfactionEnhancing the Student Experience to Boost Retention: Best Practices for Your InstitutionEnquiry Handling Training: Stop Losing LeadsExit interviews – good or bad?Feedback : Do you ask the right questions at the right time?First impressions count - Newsletter August 2018Five Ways To Earn Your Customers' TrustFive Ways To Sell More …. OF ANYTHING!From Stress to Success: Enhancing Student Well-being for a Better Educational Experience Have You Got A Mayday Button?How are business leaders handling the pandemic?How Are the Public Feeling About Venturing Out to Shop?How car dealerships can damage CX in the pursuit of feedback.How Customer Satisfaction and a Strong Customer Experience Strategy Can Help Your Business Succeed How do you make your customers FEEL?How do you measure how your customers are feeling? - Newsletter April 2019How does customer facing technology impact Customer Experience?How Does Your Team Feel?How Happy Employees Create Happy CustomersHow much data do you have about customer experience?How responsive are you to out of hour calls? - Newsletter May 2019How Sussex Beds transformed their customer and employee experienceHow to build loyalty and drive profitability with regular customer reviews (aka mystery shopping)How to evidence consumer duty actions and ensure good consumer outcomesHow to generate positive customer reviews onlineHow to keep the sparkle with retained customersHow To Measure Customer ExperienceHow To Run A Customer Service ClinicHow to Turn Customer Feedback into Actionable Insights How well are Independent Schools communicating through their websites?How well are UK colleges and universities communicating through their websites?If you don't ask, you don't get ...Improve Your Customer’s Experience In Six Easy StepsIncreasing ROI: The Critical Role of CXinsight6 Essex welcomes Gavin Meadowsinsight6 leads the way in Customer Experience after rebranding from Shopper Anonymousinsight6 Surrey Acquired by Paul Matthewsinsight6 wishes you a very joyous CX… Christmas Experience! - Newsletter December 2018instant insight Wins Innovation AwardIs Covid still an excuse for a poor customer experience?Is Observation Dead?Is Your Customer Service Vanilla?Is Your CX Strategy Red?Keeping your seasonal staff motivated - Newsletter October 2018Legal Career: Beyond KnowledgeLegal Firms Are Losing Millions!Legal Firms Lose Millions AnnuallyLockdown impacts our ability to stay positiveMake Christmas special for your customers - Newsletter November 2018One Simple (But Essential) Thing Leaders Can Do To Improve Employee EngagementOur 6 CX Tips to RecoveryPersonalised Customer Experience: A Practical GuidePoor Enquiry Handling Costing Firms MillionsPress Coverage: Bluestone resort CX excellencePress Coverage: The JewellerPress Release: Bluestone CX ExcellencePrivate Schools - Handling Professional Enquiries: Are You Failing At The Follow Up?Professional Services Lose Clients at 'Hello'Put your faith in your team - Newsletter September 2018Real-Time Feedback - How Fast Can You Act On Insight?Retail Customer Journey: How To Map ItRhian Anstey CCXP SuccessRhian Huxtable achieves CCXP CertificationRhian Huxtable Earns CCXP CertificationROI Of Employee Well-being: How To Drive Business SuccessSecret Shoppers: Your Silent Success AgentsSix Customer Experience tips to protect your businessSix steps to guarantee a ROI (return on investment) in customer experienceSix tips to help you lead during the crisisSix ways to become an expert in customer experience - Newsletter July 2019Student wellbeing: insight6 launches digital guide.Summer Holidays in the UKTech Trends Shaping CXThe 6 things your teams are telling usThe Christmas Experience: Tips For CX-Mas DelightThe High Street is Struggling – But is it a Surprise? The One ThingThe Power of Real-Time Feedback in the Digital AgeThe Rise Of The ReviewThe Student Admissions ExperienceThe Student Applicant JourneyThe Three Things You Must Do To Increase Your Profits TodayTrust - Newsletter February 2019Using Text Messaging To Capture Your Customer’s LoyaltyVideo Mystery ShoppingVoice of the CustomerWaking up to the biggest opportunity to grow sales in the Legal Industry...What Creates an experience that makes YOU want to return?What do you do differently? - Newsletter March 2019What is a Customer Journey Map and How to Use One to Improve BusinessWhat is customer experience?What is Customer Retention and How Do You Improve Customer Retention Rates?What Is Employee Experience and Why It Matters More Than You ThinkWhat is Hospitality Experience?What is ROI?What Would I Say About Your Business?Which Wolf Are You?Why Customer Experience (CX) monitoring should be at the top of every Franchisor’s to do list in JanuaryWhy Customer Experience Is Everything: Your Ultimate Guide to CXWhy Customer Journey Mapping is vital for improving CXWhy Eight Out Of Ten Is Not Good EnoughWhy Thought Leaders Are Worth Thinking AboutWin More Business: Why First Impressions MatterWOW Moments in Customer ExperiencesPagesAbout insight6Case Studiesinsight6 News RoomActon BID Industrial Mystery Shopping ProgramActon BID Mystery Shopping ProgramAutomotive CX North Wales, Chester, The Wirral GuideAutomotive CX South Wales Digital GuideAutomotive CX UK Digital GuideAutomotive Guide Derbyshire & WarwickshireBecome a Mystery ShopperBlogBristol Law Society: Client JourneyConsumer Duty Digital GuideCustomer Feedback GuideCustomer Feedback Tip SheetCX Business Pack 2025CX ExcellenceCX SectorsDukes - Competitors Mystery ShopEOA CX OfferGet In TouchGuide to Customer FeedbackHomeHow professional are the professionals?insight6 - Privacy Policyinsight6 Impact Check 2026insight6 Referral Forminstant insight APIInstant Insight Request a Demoinstant insight Training GuidesMeet the insight6 TeamMoneypenny Referral FormNewsletterOpportunities with insight6Our HistoryPartnership OpportunitiesPhilosophyProfessional Client Journey Study 24/25ROI Tips Employee Well-BeingSitemapSolutionsCustomer Journey MappingCX Training and DevelopmentFocus and Listening GroupsInstant Insight FeedbackMentoring and CoachingMystery ShoppingStudent Wellbeing CheckerThe Admissions Experience AdvantageThe Student ExperienceTwickenham BIDVideo Mystery ShoppingWandsworth Town Bid Mystery ShoppingWest Oxon AceCase StudiesAgile CommsAllders OpticiansArnold ClarkAshfield HealthcareBALPPABath BIDBedford CollegeBishop FlemingBluestoneBrethertons Solicitors BrowningsCadbury WorldCeltic Financial PlanningChepstow Garden CentresCornwall CareCrealy Adventure ParkDan Cook Carpentry and BuildingEdgbaston Park HotelEurotunnelFarmer Copleys Find Your FleetHertfordshire ZooHoburne HolidaysHomeWork WorkplaceHS2 Customer ExperienceHS2 TrainingKeele UniversityKeele University: Increasing Overseas Student ApplicationsLongleat and Cheddar GorgeLove BedfordMarketing CheshireOCL VisionPlaynationPutney BIDRDA WiltonStephens Scown SolicitorsStride TreglownSussex BedsThe Family Law CompanyThe Moonraker HotelUniversity of BirminghamUniversity of East AngliaCX SectorsAttractionsAutomotiveBuildersCare HomesEducationFarm Shops, Garden Centres and Rural BusinessHotels, Travel & HospitalityLegal and Professional ServicesOpticalRetailSME'sSports & LeisureTowns, BIDS and CouncilsSpecialistsAndy GormanChris CartledgeChris LoweDan MallierEddie StackGraham HillKatie HillsMac EddyMark PerkinsMel EvansMichelle RustPaul Matthews (CCXP)Paul SaundersPhil HeavenPhil WilkinsonRhian AnsteyRhian Huxtable (CCXP)Richard KnightRobert SouthallSarah PercySteve DunnStuart PlantStuart ShepherdCategoriesArtificial IntelligenceBlack FridayBusiness GrowthCustomer ExperienceClient ExperienceCustomer feedbackCustomer LoyaltyCustomer ServiceCXCX TrainingCX TrendsEmployee OwnershipEmployeesEmployee EngagementFeedbackgood shopping experienceGuest ExperienceHospitalityinsight6Journey MappingLeadershipMystery ShoppingNews and PressNewslettersSocial MediaSolicitorsUncategorised
- [The Admissions Experience Advantage](https://www.insight6.com/the-admissions-experience-advantage/): A practical digital guide to help independent schools strengthen admissions experiences and improve conversion.
- [West Oxon Ace](https://www.insight6.com/westoxonace/): The West Oxfordshire Achieve Customer Excellence (ACE) Programme is now open for local businesses.
- [insight6 Impact Check 2026](https://www.insight6.com/insight6-impact-check-2026/): Download your Impact Check to explore the commercial value of faster insight.
- [EOA CX Offer](https://www.insight6.com/eoa-cx-offer/): Select the package you are interested in and share your details.A member of the insight6 team will follow up.
- [instant insight Training Guides](https://www.insight6.com/instant-insight-training-booking-form/): This page is a support resource for instant insight users. 
- [Guide to Customer Feedback](https://www.insight6.com/guide-to-customer-feedback/): Customer insights are the key to improving service, boosting loyalty, and driving business success. But how do you gather, measure, and act on feedback effectively?
- [Customer Feedback Guide](https://www.insight6.com/customer-feedback-guide/): In today’s competitive market, providing excellent service is just the beginning. Understanding how your customers feel and why they stay or leave is the key to long-term success.
- [Our History](https://www.insight6.com/our-history/): For over 30 years, insight6 has been at the forefront of customer experience (CX) innovation. From our origins in Australia and New Zealand to becoming the UK and Ireland’s leading CX specialist, we have transformed the way businesses measure and enhance customer interactions. We were the first CX business to introduce local specialists, ensuring that every client benefits from expert guidance tailored to their region. Today, we have worked with over 1000 clients and insight6 continues to set the benchmark for CX excellence.
- [Twickenham BID](https://www.insight6.com/twickenham-bid-mystery-shopping/): You’ve been selected to take part in the Discover Twickenham Mystery Shopping Programme – delivered in partnership with insight6, Customer Experience Specialists.
- [CX Business Pack 2025](https://www.insight6.com/cx-business-pack-2025/): The insight6 CX Business Pack 2025/6 is here—and it’s your guide to creating the kind of experiences that keep customers coming back.
- [Professional Client Journey Study 24/25](https://www.insight6.com/professional-client-journey-study/): This isn’t theory. It’s data from 430 mystery shops across 219 legal, accountancy, financial and property services firms.
- [Automotive Guide Derbyshire & Warwickshire](https://www.insight6.com/automotive-guide-derbyshire-warwickshire/): Are you ready to revolutionise your customer experience (CX) and set your automotive brand apart in a competitive market? Our comprehensive digital guide, "Revving Up The Customer Experience", provides the insights and strategies dealerships in Derbyshire & Warwickshire need to thrive.
- [Automotive CX UK Digital Guide](https://www.insight6.com/automotive-cx-digital-guide/): Are you ready to revolutionise your customer experience (CX) and set your automotive brand apart in a competitive market? Our comprehensive digital guide, "Revving Up The Customer Experience", provides the insights and strategies you need to thrive.
- [Automotive CX South Wales Digital Guide](https://www.insight6.com/automotive-cx-south-wales-guide/): Are you ready to revolutionise your customer experience (CX) and set your automotive brand apart in a competitive market? Our comprehensive digital guide, "Revving Up The Customer Experience", provides the insights and strategies you need to thrive.
- [Automotive CX North Wales, Chester, The Wirral Guide](https://www.insight6.com/automotive-cx-north-wales-guide/): Are you ready to revolutionise your customer experience (CX) and set your automotive brand apart in a competitive market? Our comprehensive digital guide, "Revving Up The Customer Experience", provides the insights and strategies you need to thrive.
- [Customer Feedback Tip Sheet](https://www.insight6.com/customer-feedback-tip-sheet/): Customer feedback and social proof are powerful tools for building trust, driving sales, and enhancing your brand’s reputation. Download our tip sheet to discover six ways to use customer feedback as social proof in your marketing to help boost sales.
- [Acton BID Industrial Mystery Shopping Program](https://www.insight6.com/acton-bid-industrial-mystery-shopping/): We are delighted that you have been selected to participate in a complimentary mystery shopping program taking place across Acton Vale Industrial Park and South Acton Industrial area, courtesy of Acton BID.
- [ROI Tips Employee Well-Being](https://www.insight6.com/roi-tips-employee-well-being/): A happy workforce is the key to business success. At insight6, we’re here to help you transform the customer experience, which begins with the employee experience, so we’re sharing our tips to maximise the ROI of employee well-being.
- [Video Mystery Shopping](https://www.insight6.com/video-mystery-shopping/): We work with numerous leading brands to video mystery shop their teams and when we ask these clients why they have selected this route they consistency tell us the following six key benefits:
- [instant insight API](https://www.insight6.com/instant-insight-api/): instant insight API Please use the form below to send your details to our development team about the API instant insight API Updates Step 1Step 2Step 3Step 4Step 5Please enter your name and email address:PreviousNextPlease tell us the name of your business:PreviousNextPlease select the statement that best describes your firm's IT capability: We have our own IT team We have outsourced IT support We don't have IT resourcePreviousNextPlease provide contact details for your IT team:Please let us know here which Customer Relationship/Case Management system you use. Our developers will then look at this and provide a quote to complete the work, or we shall be in contact if further questions are needed.PreviousNextPlease find here the documentation that you will need to establish the API and automate your instant insight system. Please download the PDF and send this to your IT team who will be able to identify how this works. We will then follow up with your team in a few days to offer support and answer any questions they may have. Previous Submit Form
- [Moneypenny Referral Form](https://www.insight6.com/moneypenny-referral-form/): Moneypenny Referral Form Moneypenny Referral Form Notify NameBusiness NameJob TitleContact NumberEmail AddressWebsiteNumber of Employees 0-10 11-50 51-250 251+SectorPreferred product (if known) Phone Web Live ChatSummary of Challenges/Requirements:Have they agreed to the trial offer?- Select -YesNoAre they currently outsourcing any services?- Select -YesNoWho is their current provider?Agree to share result data with insight6?- Select -YesNoYour Name (as the referrer)Please select your commission preference:- Select -10% commission for the first year£250 John Lewis VoucherSUBMIT
- [insight6 Referral Form](https://www.insight6.com/insight6-referral-form/): insight6 Referral Form insight6 Referral Form Newsletter Business NameContact NameContact Job TitleEmail AddressHead Office PostcodeWebsiteTurnover Bracket- Select -£1m-£3m£3m-£5m£5m-£10m£1m+Have they agreed doing mystery shopping?- Select -YesNoAre they currently doing mystery shopping?- Select -YesNoWho is their current provider?Agree to share result data with Moneypenny?- Select -YesNoHow many enquiries do they want (choose up to 4)Website enquiriesPhone enquiriesLive Chat enquiriesSUBMIT
- [Acton BID Mystery Shopping Program](https://www.insight6.com/acton-bid-mystery-shopping/): We are delighted that you have been selected to participate in a complimentary mystery shopping program, courtesy of Acton BID.
- [Dukes – Competitors Mystery Shop](https://www.insight6.com/dukes-competitors-mystery-shop/): If you enter the information into this form, insight6 will complete the mystery shop on your competitor.
- [Bristol Law Society: Client Journey](https://www.insight6.com/bristol-law-society-client-journey/): Be a part of the Bristol and Bath Legal Client Journey Project. By doing so you will:
- [Consumer Duty Digital Guide](https://www.insight6.com/consumer-duty-guide/): Who is at the heart of your business? 
- [The Student Experience](https://www.insight6.com/the-student-experience/): Understanding how your students feel is critical to improving well-being and retention. 
- [Student Wellbeing Checker](https://www.insight6.com/student-wellbeing-checker/): We can provide a simple feedback system that allows you to:
- [How professional are the professionals?](https://www.insight6.com/how-professional-are-the-professionals/): The professional services sector is highly skilled, but how professional are they in customer experience? You might be surprised to learn they could do better.
- [Wandsworth Town Bid Mystery Shopping](https://www.insight6.com/wandsworth-town-bid-mystery-shopping/): We are delighted that you have been selected to participate in a complimentary mystery shopping program, courtesy of Wandsworth Town BID.
- [Instant Insight Request a Demo](https://www.insight6.com/instant-insight-request-a-demo/):  * = Mandatory field.
- [CX Excellence](https://www.insight6.com/cx-excellence-recognition-scheme/): Our Recognition Scheme celebrates businesses who consistently deliver exceptional customer experiences. The scheme provides a clear framework for measuring, recognising, and improving CX performance. It highlights your commitment to putting customers first helping you build trust, stand out, and continuously raise standards.
- [Partnership Opportunities](https://www.insight6.com/transform-your-future/): Customer experience (CX) is no longer a “nice to have” — it’s now one of the primary drivers of business growth, loyalty, and long-term success. The brands that lead in CX are consistently outperforming their competitors, while those still focused purely on product and price are falling behind.
- [Become a Mystery Shopper](https://www.insight6.com/apply-to-become-a-mystery-shopper/): We can offer you:
- [Newsletter](https://www.insight6.com/newsletter/): For monthly updates and cutting edge tips on all things Customer Experience, subscribe to our newsletter using the form below.
- [Philosophy](https://www.insight6.com/philosophy/): We have developed a unique 6 stage process to enable our clients to transform their current CX into the future. We call this icx6.
- [Get In Touch](https://www.insight6.com/get-in-touch/): Whether you want to discuss improving your customer experience or find out more about working with us, we’re always happy to answer your questions.
- [Opportunities with insight6](https://www.insight6.com/opportunities-with-insight6/): Join our Researcher and Mystery Shopping Team FIND OUT MORE Join our CX Specialist Team and Run Your Own Business FIND OUT MORE
- [Meet the insight6 Team](https://www.insight6.com/customer-experience-consultants-uk-ireland/): At insight6, we don’t just talk about customer experience—we live and breathe it. With a dedicated team of Customer Experience Consultants based across the UK and Ireland, we combine local knowledge with national expertise to deliver hands-on, personalised CX support.
- [Blog](https://www.insight6.com/blog/): Get access to the latest CX articles, conversations, thought leadership papers and news to help you navigate your journey to achieving customer experience excellence.
- [Mentoring and Coaching](https://www.insight6.com/solutions/mentoring-and-coaching/): CX Coaching is a hands-on approach to developing your team’s ability to deliver exceptional customer experiences. Through one-to-one or group sessions, our CX Specialists work closely with your staff to build confidence, enhance communication, and embed customer-first behaviours.
- [CX Training and Development](https://www.insight6.com/solutions/cx-training-and-development/): Every customer experience training programme is different. The right shape depends on your team size, sector, delivery format and whether mystery-shop reinforcement is in scope. Training at insight6 isn't priced by the seat, it's scoped to the work. Start with a discovery call and we'll take it from there.
- [Focus and Listening Groups](https://www.insight6.com/solutions/focus-and-listening-groups/): Customer service focus groups and listening sessions are structured conversations designed to uncover how customers truly feel about your business. Led by our expert CX Specialists, these sessions bring together a small group of customers or team members to share their honest opinions, experiences, and expectations in a safe, guided environment.
- [Customer Journey Mapping](https://www.insight6.com/solutions/customer-journey-mapping/): Customer journey mapping is a visual representation of every step a customer takes when interacting with your business. It captures the touchpoints they pass through, the emotions they feel at each stage, and the friction points where they get stuck or drop out.
- [Instant Insight Feedback](https://www.insight6.com/solutions/instant-insight-feedback/): instant insight is our powerful online feedback tool that captures real-time responses from your customers and team. Designed by CX experts, it helps you gather meaningful insights, boost online reviews, and improve experiences fast. With local support on hand, you get more than data—you get answers that drive action.
- [Mystery Shopping](https://www.insight6.com/solutions/mystery-shopping/): Mystery shopping services
- [Solutions](https://www.insight6.com/solutions/): 1 in 3 customers walk away from a brand they love after a single bad experience. Get the strategies, tools, and real-world examples to make sure yours don't. Plus, see how UK and Ireland businesses are using customer experience services to turn loyalty into long-term growth.
- [Case Studies](https://www.insight6.com/about-insight6/case-studies/): Explore our exciting case studies showcasing insight6's client success stories across diverse industries. See how we've transformed customer experiences and driven success for businesses like yours.
- [CX Sectors](https://www.insight6.com/cx-sectors/): Our Regional Customer Experience Specialists are local to you and deliver highly tailored CX programmes. No matter which sector you are in or what your business does we will create a bespoke programme for you.
- [insight6 News Room](https://www.insight6.com/about-insight6/insight6-news-room/): by insight6 | Jan 28, 2026
- [About insight6](https://www.insight6.com/about-insight6/): Founded in 1998, we were born from a strong desire to transform companies to become the destination of choice for their customers. We are passionate about people and learning about what makes them tick and the things they value. So we put all this passion into developing advanced customer experience (CX) solutions that enable businesses like yours to create a customer experience like no other. The type of experience that drives engagement, promotes loyalty and builds meaningful relationships.
- [Home](https://www.insight6.com/): As a leading Customer Experience Agency, we understand that your customers and employees are the cornerstone of your business. Without them, you wouldn’t exist. How they feel about your company matters deeply. A bad experience can be a dealbreaker in your relationship. Do you know how you’re doing? Are you exceeding their expectations?
- [insight6 – Privacy Policy](https://www.insight6.com/privacy/): What is this Privacy Policy for?

## Case Studies
- [Hoburne Holidays](https://www.insight6.com/casestudies/hoburne-holidays/)
- [Farmer Copleys ](https://www.insight6.com/casestudies/farmer-copleys/)
- [OCL Vision](https://www.insight6.com/casestudies/insight6-case-study-ocl-vision/)
- [Allders Opticians](https://www.insight6.com/casestudies/allders-opticians-2026/)
- [Brethertons Solicitors ](https://www.insight6.com/casestudies/brethertons-solicitors/)
- [Dan Cook Carpentry and Building](https://www.insight6.com/casestudies/dan-cook-carpentry-and-building/)
- [Longleat and Cheddar Gorge](https://www.insight6.com/casestudies/longleat-and-cheddar-gorge-case-study/)
- [The Family Law Company](https://www.insight6.com/casestudies/the-family-law-company/)
- [Agile Comms](https://www.insight6.com/casestudies/agile-comms/)
- [Celtic Financial Planning](https://www.insight6.com/casestudies/celtic-financial-planning/)
- [Hertfordshire Zoo](https://www.insight6.com/casestudies/hertfordshirezoo/)
- [Edgbaston Park Hotel](https://www.insight6.com/casestudies/edgbaston-park-hotel-case-study/)
- [Arnold Clark](https://www.insight6.com/casestudies/arnold-clark/)
- [Stride Treglown](https://www.insight6.com/casestudies/stride-treglown/)
- [Bishop Fleming](https://www.insight6.com/casestudies/bishop-fleming/)
- [Stephens Scown Solicitors](https://www.insight6.com/casestudies/stephens-scown-solicitors/)
- [Bluestone](https://www.insight6.com/casestudies/bluestone/)
- [HS2 Training](https://www.insight6.com/casestudies/hs2-training/)
- [Putney BID](https://www.insight6.com/casestudies/putney-bid/)
- [Bedford College](https://www.insight6.com/casestudies/bedford-college/)
- [Love Bedford](https://www.insight6.com/casestudies/love-bedford/)
- [Bath BID](https://www.insight6.com/casestudies/bath-bid/)
- [Brownings](https://www.insight6.com/casestudies/brownings/)
- [Chepstow Garden Centres](https://www.insight6.com/casestudies/chepstow-garden-centres/)
- [Cadbury World](https://www.insight6.com/casestudies/cadbury-world/)
- [Eurotunnel](https://www.insight6.com/casestudies/eurotunnel/)
- [The Moonraker Hotel](https://www.insight6.com/casestudies/the-moonraker-hotel/)
- [Find Your Fleet](https://www.insight6.com/casestudies/find-your-fleet/)
- [BALPPA](https://www.insight6.com/casestudies/balppa/)
- [Crealy Adventure Park](https://www.insight6.com/casestudies/crealy-adventure-park/)
- [Playnation](https://www.insight6.com/casestudies/playnation/)
- [Keele University: Increasing Overseas Student Applications](https://www.insight6.com/casestudies/keele-university-2/)
- [University of East Anglia](https://www.insight6.com/casestudies/university-of-east-anglia/)
- [Ashfield Healthcare](https://www.insight6.com/casestudies/ashfield-healthcare/)
- [Marketing Cheshire](https://www.insight6.com/casestudies/marketing-cheshire/)
- [Cornwall Care](https://www.insight6.com/casestudies/cornwall-care/)
- [Sussex Beds](https://www.insight6.com/casestudies/sussex-beds/)
- [HomeWork Workplace](https://www.insight6.com/casestudies/homework-workspace/)
- [RDA Wilton](https://www.insight6.com/casestudies/rda-wilton/)
- [University of Birmingham](https://www.insight6.com/casestudies/university-of-birmingham/)
- [Keele University](https://www.insight6.com/casestudies/keele-university/)
- [HS2 Customer Experience](https://www.insight6.com/casestudies/hs2-customer-experience/)

## CX Sectors
- [Towns, BIDS and Councils](https://www.insight6.com/cx-sectors/towns-bids-and-councils/)
- [Sports & Leisure](https://www.insight6.com/cx-sectors/sports-leisure/)
- [SME’s](https://www.insight6.com/cx-sectors/b2b-customer-experience/)
- [Retail](https://www.insight6.com/cx-sectors/retail-customer-experience/)
- [Optical](https://www.insight6.com/cx-sectors/optical/)
- [Legal and Professional Services](https://www.insight6.com/cx-sectors/legal-and-professional-services/)
- [Hotels, Travel & Hospitality](https://www.insight6.com/cx-sectors/customer-experience-in-the-hospitality-industry/)
- [Farm Shops, Garden Centres and Rural Business](https://www.insight6.com/cx-sectors/farm-shops-garden-centres-and-rural-business/)
- [Education](https://www.insight6.com/cx-sectors/education/)
- [Care Homes](https://www.insight6.com/cx-sectors/care-homes/)
- [Builders](https://www.insight6.com/cx-sectors/builders/)
- [Automotive](https://www.insight6.com/cx-sectors/automotive-customer-experience/)
- [Attractions](https://www.insight6.com/cx-sectors/attractions/)

## Specialists
- [Phil Wilkinson](https://www.insight6.com/cx-specialist/phil-wilkinson/)
- [Katie Hills](https://www.insight6.com/cx-specialist/katie-hills/)
- [Steve Dunn](https://www.insight6.com/cx-specialist/steve-dunn/)
- [Robert Southall](https://www.insight6.com/cx-specialist/robert-southall/)
- [Rhian Anstey](https://www.insight6.com/cx-specialist/rhian-anstey-north-wales/)
- [Mel Evans](https://www.insight6.com/cx-specialist/mel-evans-cxd-south-wales/)
- [Stuart Shepherd](https://www.insight6.com/cx-specialist/stuart-shepherd/)
- [Eddie Stack](https://www.insight6.com/cx-specialist/eddie-stack/)
- [Rhian Huxtable (CCXP)](https://www.insight6.com/cx-specialist/rhian-huxtable-ccxp/)
- [Dan Mallier](https://www.insight6.com/cx-specialist/dan-mallier-cxd/)
- [Stuart Plant](https://www.insight6.com/cx-specialist/stuart-plant/)
- [Paul Matthews (CCXP)](https://www.insight6.com/cx-specialist/paul-matthews-ccxp/)
- [Mark Perkins](https://www.insight6.com/cx-specialist/mark-perkins/)
- [Paul Saunders](https://www.insight6.com/cx-specialist/paul-saunders/)
- [Graham Hill](https://www.insight6.com/cx-specialist/graham-hill/)
- [Richard Knight](https://www.insight6.com/cx-specialist/richard-knight/)
- [Andy Gorman](https://www.insight6.com/cx-specialist/andy-gorman/)
- [Michelle Rust](https://www.insight6.com/cx-specialist/michelle-rust/)
- [Chris Lowe](https://www.insight6.com/cx-specialist/chris-lowe/)
- [Sarah Percy](https://www.insight6.com/cx-specialist/sarah-percy/)
- [Phil Heaven](https://www.insight6.com/cx-specialist/phil-heaven/)
- [Chris Cartledge](https://www.insight6.com/cx-specialist/chris-cartledge-north-yorkshire/)
- [Mac Eddy](https://www.insight6.com/cx-specialist/north-east/): Having worked in retail for over 30 years, I know how important it is to deliver the best service you possibly can in the sector you work in.

## Testimonials

## Dashboard