Mystery Shopping Putney : May 2023

At Positively Putney, we are helping businesses ensure they make the most of every customer interaction.  We are delighted to announce that we have engaged the services of insight6, one of the country’s leading Customer Experience (CX) organisations to mystery shop up to 40 Putney businesses in May.

A mystery shop is where a researcher behaves exactly like a customer and visits your business. They then provide a full report on their Customer Experience. insight6 have worked with lots of UK BIDS and come highly recommended.

The benefits to you and your business are -  you will:

1. Find out how a customer feels about their experience in your business
2. Select the mystery shop at a time when you are, or you are not working
3. The third party professional feedback, in a written report by a professional researcher
4. Receive a one-to-one session with a Customer Experience Expert, who will go through the findings of the mystery shop and the positive actions that can lead to more customers and income
5. Be able to benchmark your service with other Putney businesses.
6. Be invited to an awards night, to celebrate excellence in CX in Putney on 15^th June 2023