With over 25 years of experience, predominately across the hospitality and retail sectors, my passion will always be to ensure the businesses I partner with are equipped to deliver market leading customer service via a number of CX channels. Having worked up from part-time team member through to board level decision maker, I feel that my experience and knowledge will be an asset to any business that puts the customer at the heart of every commercial decision they make.

Your successful customer experience evolution begins with gathering factual and relevant data. We then work together to develop a CX plan that will ultimately deliver increased revenue and customer engagement whilst always being mindful of the journey your customer has taken before deciding to purchase your product or service.

At insight6, we have a range of tools available to support you. From Instant Insight – a short, impactful gathering of essential data through to direct business development, mentoring and training. The first step is to fully understand your end CX goal. We then work together to formulate a plan to not only achieve but exceed those goals.

The Midlands region is full of innovative and ambitious businesses. How can I help you to succeed?