The benefits of an insight6 programme…
We are customer experience (CX) experts working with more than 1000 businesses across the UK and Ireland. We measure, through our range of CX products, the entire end to end customer journey. With our unique icx6 model we can then partner you to map, train and motivate your team to provide an unforgettable customer experience.
Six Reasons to choose insight6 to improve your Customer Experience
We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.
Head of Visitor Services Cadbury World
“insight6 were very pro-active and provided some great advice on how to recognise and motivate the Cadbury team. One initiative was using the data from the customer experience reviews to award an “employee of the day”; a team member who was recognised and rewarded for stand out customer service.”
General Manager Crealy Adventure Park
“We have been working with insight6 for a number of years and value the expertise and professional insight assessments they deliver for us, they really are the customer experience specialists!
They truly are customer experts who provides great analysis and insights from the reports, to help and challenge us to improve in all areas of our business – from our colleague’s interactions at our park attractions to the service experienced at our busy food and beverage outlets.”
Director of Operations Playnation
“insight6 has helped Playnation become a more customer and people focused business. The results from each CX Review have helped managers improve their standards and customer service.
insight6 work with the management team to ensure best value and offer bespoke training that is delivered in a timely manner nationally.”