We understand the challenges facing the building sector.

Ensuring your team delivers a seamless experience for one of your customer's most emotional purchases, is crucial. Understanding their journey and how it makes them feel, will only increase house sales and motivate your team. This is where we come in.

insight6 has facilitated some of the largest feedback programs within the building sector across the UK.  The quality of our mystery shopper team is highly attractive to companies who acquire more in-depth analysis of the customer experience.  Some examples are…

  • Video mystery shopping large builder groups which is complimented by an in-depth report and scoring system to allow management to benchmark and for locations to implement change
  • Managing more traditional mystery shopping programs for walk-in, phone and web enquiries to identify the quality of the sales process and how each individual team member handles such an enquiry
  • Working with management teams to journey map the selling process has led to efficiencies and large cost savings
  • Research on-line customers who have or have not purchased a vehicle, to identify why they made that decision and then following up with an in-depth phone call to gather more information
  • Requesting feedback from customers in order to boost Google Reviews or for any other review platform
  • To run CX and sales training sessions, using the mystery shopping results to improve motivation

If you feel we can help you, please do get in touch.

Six Reasons to choose insight6 to improve your Customer Experience

We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.

  1. Our Customer Experience Directors are local to you and on hand to partner your journey of CX transformation.
  2. Our Customer reviews, survey tools and on-line feedback products are world class.
  3. All of your CX measurement is tailored for your business to ensure the results are 100% relevant and actionable.
  4. Our CX Directors can coach and mentor your teams to improve performance.
  5. Our benchmarking and customer mapping tools are second to none.
  6. When you work with Insight6 Transformation comes as Standard.