We understand the challenges facing the Hospitality sector.

Making the most of every pre-visit enquiry as well as every sales opportunity once your guests arrive will ensure the long term viability of your business. Developing the teams to identify and deliver on these opportunities improves team morale and motivation. This is where we can help.

The benefits of an insight6 programme…

We are customer experience (CX) experts working with more than 1000 businesses across the UK and Ireland. We measure, through our range of CX products, the entire end to end customer journey. With our unique icx6 model we can then partner you to map, train and motivate your team to provide an unforgettable customer experience.

Six Reasons to choose insight6 to improve your Customer Experience

We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.

Our Customer Experience Directors are local to you and on hand to partner your journey of CX transformation.
Our Customer reviews, survey tools and on-line feedback products are world class.
All of your CX measurement is tailored for your business to ensure the results are 100% relevant and actionable.
Our CX Directors can coach and mentor your teams to improve performance.
Our benchmarking and customer mapping tools are second to none.
When you work with Insight6 Transformation comes as Standard.

Andrew Wolfe
Willows Farm Village

The service provided by insight6 gives us a real insight into the experience we give—seen through the eyes of a customer. The reports are clear and truthful and our staff have responded very positively. In a difficult economic climate customers will be even more discerning with their discretionary spending and we believe that the Mystery Shopping services offered by insight6 represent excellent value for money, will help us to improve our service and, in turn, help us to become more attractive to customers.”

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Emma Newbery
Fontwell Park

We are delighted with the service & report we have had completed from insight6. It provided a completely fresh outlook on our service & company presentation, with completely unbiased points for improvements as well as compliments on our existing standards. By far one of the most effective training exercises out there – for new & experienced staff.

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Our Customer Experience Director network delivers feedback - nation wide.

Call or email your regional expert here