We understand the challenges facing the Business to Business sector.
Change does not always come easy and businesses that have been trading for some years need to revolutionise their customer experience to be able to respond to the ever demanding customer needs. From your front line phone team to your technical team who visit customers, mapping the perfect journey and then delivering consistently is crucial to your long term success. This is where we can help.
The benefits of an insight6 programme…
We are customer experience (CX) experts working with more than 1000 businesses across the UK and Ireland. We measure, through our range of CX products, the entire end to end customer journey. With our unique icx6 model we can then partner you to map, train and motivate your team to provide an unforgettable customer experience.
Six Reasons to choose insight6 to improve your Customer Experience
We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.
Willows Farm Village
The service provided by insight6 gives us a real insight into the experience we give—seen through the eyes of a customer. The reports are clear and truthful and our staff have responded very positively. In a difficult economic climate customers will be even more discerning with their discretionary spending and we believe that the Mystery Shopping services offered by insight6 represent excellent value for money, will help us to improve our service and, in turn, help us to become more attractive to customers.”
We are delighted with the service & report we have had completed from insight6. It provided a completely fresh outlook on our service & company presentation, with completely unbiased points for improvements as well as compliments on our existing standards. By far one of the most effective training exercises out there – for new & experienced staff.