We understand the challenges facing the Education sector.
Students, or paying customers, who have an expectation that the service they receive will be quick, pleasing and of real value. Ensuring service standards from student sign up to on campus services are consistently of great quality is paramount to how a student will express their views in person or on-line. This is where we can help.
The benefits of an insight6 programme…
We are customer experience (CX) experts working with more than 1000 businesses across the UK and Ireland. We measure, through our range of CX products, the entire end to end customer journey. With our unique icx6 model we can then partner you to map, train and motivate your team to provide an unforgettable customer experience.
Six Reasons to choose insight6 to improve your Customer Experience
We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.
Sarah Clayton, Sales & Revenue Manager
“I have been working with Stuart and insight6 since early 2019. There have been clear improvements to our customer journey since then, which I put down to hard work that Stuart has put in, in working with our team to improve the feedback we obtain from customer calls”.
Joint Head of Careers UEA
“Working with insight6 has given us so much more than the limited feedback you get with most polls, surveys or focus groups. We have been able to capture the reality of the student experience and have a very genuine account of how they think, feel and react to our services backed-up with insightful, qualitative data. For this level of deep, emotional insight that you can act upon and track year on year, the insight reports has been more helpful than just about any other medium.”
University of Manchester
“The University of Manchester is one of the UK’s leading higher education establishments which prides itself on offering students a great experience. We are delighted to be working with insight6. The feedback has given us a valuable insight into individual student experiences and how we can work towards providing a consistently outstanding experience which will allow us to stand out as the best!"