We understand the challenges facing the Hospitality sector.

Making the most of every pre-visit enquiry as well as every sales opportunity once your guests arrive will ensure the long term viability of your business. Developing the teams to identify and deliver on these opportunities improves team morale and motivation. This is where we can help.

As well as working for numerous hotel and hospitality businesses we also deliver award programs on a regional scale and are well recognised for delivering quick programs of real quality. Some examples of this would be….

  • Delivering the Visit England program in a number of UK regions which involves mystery shopping the nominated award winners
  • Mystery shopping venues for high spend activities such as weddings and conferences to identify how they benchmark against their competition
  • Working for restaurant and hotel groups to benchmark service standards through conventional mystery shopping programs
  • By identifying how customers feel about their experience and linking this to increasing Google reviews and for other online review platforms
  • Running customer experience training programs for teams to increase motivation and customer spend
  • Making enquiries to the venues to identify how well the teams sell a room or a table for a hospitality event
  • Mystery shopping venues for high spend activities such as weddings and conferences to identify how they benchmark against the competition

If you feel we can help you, please do get in touch.

Six Reasons to choose insight6 to improve your Customer Experience

We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.

  1. Our Customer Experience Directors are local to you and on hand to partner your journey of CX transformation.
  2. Our Customer reviews, survey tools and on-line feedback products are world class.
  3. All of your CX measurement is tailored for your business to ensure the results are 100% relevant and actionable.
  4. Our CX Directors can coach and mentor your teams to improve performance.
  5. Our benchmarking and customer mapping tools are second to none.
  6. When you work with Insight6 Transformation comes as Standard.

Events and Weddings at The Moonraker Hotel


“Richard from insight6 has been brilliant! We focused on my selling points and strengths as an individual and how to interact with the customers. Within a week of our session I tripled my bookings! The training has helped me build my confidence and challenge myself and I will definitely be wanting more sessions!”

Read about how insight6 partnered with The Moonraker to help them exceed booking targets and increase revenue

Leigh Jenkins
Chewton Glen and Cliveden Hotels


“By engaging insight6 the team has now developed techniques that have grown their confidence and helped them to close sales. We have certainly found Jim’s insight useful and would recommend the customer experience and training services.”