We understand the challenges facing the Hospitality sector.

Making the most of every pre-visit enquiry as well as every sales opportunity once your guests arrive will ensure the long term viability of your business. Developing the teams to identify and deliver on these opportunities improves team morale and motivation. This is where we can help.

The benefits of an insight6 programme…

We are customer experience (CX) experts working with more than 1000 businesses across the UK and Ireland. We measure, through our range of CX products, the entire end to end customer journey. With our unique icx6 model we can then partner you to map, train and motivate your team to provide an unforgettable customer experience.

Six Reasons to choose insight6 to improve your Customer Experience

We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.

Our Customer Experience Directors are local to you and on hand to partner your journey of CX transformation.
Our Customer reviews, survey tools and on-line feedback products are world class.
All of your CX measurement is tailored for your business to ensure the results are 100% relevant and actionable.
Our CX Directors can coach and mentor your teams to improve performance.
Our benchmarking and customer mapping tools are second to none.
When you work with Insight6 Transformation comes as Standard.

Sophie
Events and Weddings at The Moonraker Hotel

“Richard from insight6 has been brilliant! We focused on my selling points and strengths as an individual and how to interact with the customers. Within a week of our session I tripled my bookings! The training has helped me build my confidence and challenge myself and I will definitely be wanting more sessions!”

moonraker_hot
cliveden

Leigh Jenkins
Chewton Glen and Cliveden Hotels

“By engaging insight6 the team has now developed techniques that have grown their confidence and helped them to close sales. We have certainly found Jim’s insight useful and would recommend the customer experience and training services.”

Quick! find my regional Customer Experience Director now...

Our Customer Experience Director network delivers feedback - nation wide.

Call or email your regional expert here