We understand the challenges facing the Optical sector.
Ensuring that every customer enquiry is handled with real care, that maximises all of the sales opportunities is the key to the long term profitability of your practice. Giving the team the skills to upsell having correctly identified a customer’s needs is challenging. This is where we can help.
The benefits of an insight6 programme…
We are customer experience (CX) experts working with more than 1000 businesses across the UK and Ireland. We measure, through our range of CX products, the entire end to end customer journey. With our unique icx6 model we can then partner you to map, train and motivate your team to provide an unforgettable customer experience.
Six Reasons to choose insight6 to improve your Customer Experience
We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.
Stella Bate
Operations Manager Allders
“insight6 are a highly professional and approachable company, whose eye for detail in business is outstanding. The journey we have taken with them has been very rewarding to our business as well as too many individuals in so many areas. In my opinion any business that wants to make a step change in performance should take the opportunity to work with this company and see the results they can achieve. I would not hesitate to recommend insight6 to any company.”
Imran Hakim
Hakim Group
“What I love about Chris and insight6 is that it is very personal and interactive. I can pick up the phone and have a conversation about something and it’s not a generic template - it’s very bespoke. The level of interactivity that we have allows me to stay engaged with the programme, not just the practices.”