We understand the challenges facing the Retail sector.

Ensuring that every customer enquiry is handled with real care, that maximises all of the sales opportunities is the key to the long term profitability of your business. Giving the team the skills to upsell having correctly identified a customer’s needs is challenging. This is where we can help.

The benefits of an insight6 programme…

We are customer experience (CX) experts working with more than 1000 businesses across the UK and Ireland. We measure, through our range of CX products, the entire end to end customer journey. With our unique icx6 model we can then partner you to map, train and motivate your team to provide an unforgettable customer experience.

Six Reasons to choose insight6 to improve your Customer Experience

We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.

Our Customer Experience Directors are local to you and on hand to partner your journey of CX transformation.
Our Customer reviews, survey tools and on-line feedback products are world class.
All of your CX measurement is tailored for your business to ensure the results are 100% relevant and actionable.
Our CX Directors can coach and mentor your teams to improve performance.
Our benchmarking and customer mapping tools are second to none.
When you work with Insight6 Transformation comes as Standard.

John Gall
Managing Director Brownings

"We have had excellent service from insight6. Since working with Stuart and his team we have enhanced sales and staff engagement positively. Customer Experience Reviews have helped us identify where extra training is needed and insight6 have delivered this too. We will continue to work with them to improve customer service and team building here at Brownings."


Steve Balmer-Walters
Former Head of Retail, Norwich City FC

“The service that insight6 provide is first class. From the moment we hired Judy and her team of CX Researchers, we were blown away by their professionalism and knowledge of the retail sector. They provided us with thorough reports which specifically highlighted their attention to detail and their understanding of the customer journey.”

Quick! find my regional Customer Experience Director now...

Our CX Specialists partner you through the journey nationwide.

Call or email your regional expert here