We understand the challenges facing Town Centres.
Your location is "a brand" and the experience that it expresses and delivers ensures its longer term security. As the customer requires more of an experience, that is far better than visiting alternatives, locations need to be able to measure and work with the town's business leaders to make their location world class. This is where we can help.
The benefits of an insight6 programme…
We are customer experience (CX) experts working with more than 1000 businesses across the UK and Ireland. We measure, through our range of CX products, the entire end to end customer journey. With our unique icx6 model we can then partner you to map, train and motivate your team to provide an unforgettable customer experience.
Six Reasons to choose insight6 to improve your Customer Experience
We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.
“Our role is to encourage people to visit the town centre, particularly those from the 1,000s of new houses and estates within the Borough, but businesses have to make sure the customers want to keep coming back. Great customer service is what counts. The insight6 project was a huge success for us, and we have had great feedback from all of the businesses involved, who have thanked us for the value the project has added to their business.”
BID manager Find Your Fleet
“Rhian is a pleasure to work with, he contributes new ideas and innovation to businesses. I have worked with Rhian for over a year now and both his services and expertise are exceptional, I highly recommend to anyone seeking insight into their customer service and how they could develop further.”