Your CX Specialist for Essex

With 28 years of experience in both General Merchandise and Food retail, I have led national and regional teams in delivering world-class customer service. I believe that agility, transformation, and continuous improvement are crucial to retaining customer loyalty and attracting new clients.

Working across high street, online collection/delivery propositions, and central operational functions has given me a broad understanding of customer shopping habits. By staying close to competitors, I have identified opportunities to enhance customer retention, drive service, and boost sales.

Business environments can be complex, and I’ve learned that customer needs can sometimes be overlooked. My focus has always been on breaking down barriers, finding efficiencies, and engaging colleagues to provide memorable customer experiences.

insight6 works with over 1,200 businesses, offering extensive support through Customer Experience Reviews, Training & Development, Customer Journey Mapping, Online Feedback, Focus and Listening Groups, Mentoring, and Coaching.

I would be delighted to meet with you and learn more about your business. Together, we can work towards achieving your customer goals. You can contact me at 07730 546408 or connect with me on LinkedIn.