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The best ways to make your customer experience shine this holiday season 

By insight6 | 21st November 2022 | 0 Comments

A gloomy economic outlook has left many with a distinct lack of holiday cheer. However, now is the time for businesses to pull on their jolly pants and deliver a more joyful customer experience.   Squeezed incomes mean shoppers will rein in their spending, and consumers will look for better service deals. Don’t let margins be the … Read more

How to build loyalty and drive profitability with regular customer reviews (aka mystery shopping)

By Graham Hill | 24th August 2022 | 0 Comments

Customers or clients are the people who decide whether a business will succeed or not. Meeting these stakeholders’ needs is critical to building loyalty and driving profitability but to achieve this you must investigate the customer experience.   No matter the sector, keeping clients is crucial to improving the bottom line, especially in such a competitive … Read more