A gloomy economic outlook has left many with a distinct lack of holiday cheer. However, now is the time for businesses to pull on their jolly pants and deliver a more joyful customer experience.   Squeezed incomes mean shoppers will rein in their spending, and consumers will look for better service deals. Don’t let margins be the … Read more

Customers or clients are the people who decide whether a business will succeed or not. Meeting these stakeholders’ needs is critical to building loyalty and driving profitability but to achieve this you must investigate the customer experience.   No matter the sector, keeping clients is crucial to improving the bottom line, especially in such a competitive … Read more