Delivering a positive student experience is critical to increasing retention rates. Higher Education institutions must ensure students’ needs are met at every step of the journey, from enrollment to graduation. A robust student experience strategy is essential. Why? So, Colleges and Universities can increase recruitment and retention rates to provide financial stability and protect reputation. … Read more

Customer satisfaction is a crucial part of any successful business. Organisations must ensure customers are satisfied across every touchpoint to stay ahead of the competition, win new business, and build customer loyalty. A robust customer experience (CX) strategy is essential. Why? So, you can boost customer loyalty, continually attract new business, and ultimately – increase … Read more