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Exit interviews – good or bad?

By B9 Dev | 29th September 2014 | 0 Comments

Having been invited to conduct some exit interviews for a local garden centre, we stopped a couple of customers to ask if they had found what they wanted and to enquire what they bought. They said they had been intending to buy a lot of plants but had been concerned to see there were vine … Read more

Call Centres – What can we learn from them?

By B9 Dev | 28th July 2014 | 0 Comments

Whether we love or hate them, we all spend time talking to Call Centres.  I am sure we have all come across those recorded messages of press 1 for this, press 2 for that, press 3 for a bit of this and that, and press 4 for anything else. I am also sure we have … Read more