Thank you

Thank you for your interest in the Professional Client Journey Report. You will receive your report soon.

Improve Your Customer’s Experience In Six Easy Steps

By B9 Dev | 18th October 2017 | 0 Comments

1.   Listen When was the last time you asked your customer how they felt? Do you know what their needs are? Are you familiar with their perception of your website, your premises and your communication with them? Thanks to the huge array of customer analytics tools this is easy to establish and, depending on the … Read more

Can The Independent Food Retailers Survive?

By B9 Dev | 9th August 2017 | 0 Comments

The bi-annual UK Customer Satisfaction Index has just been published by the Institute of Customer Service and for the third consecutive year, Amazon tops the list. In fact, there are no real surprises in the list at all; First Direct, John Lewis, Jet2Holidays.com, Next, Subway and Aldi were all in the top ten. The bottom … Read more