Why are some smaller local businesses adjusting and then thriving in the pandemic better than the multi-million pound national and international businesses? We take a look at some examples and discuss what's going wrong from the big businesses perspective. If you have any queries regarding any of the topics covered in this episode or surrounding how you can improve your CX please do not hesitate to contact Rhian and Richard using the contact form below.

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We get closer every day to what will be considered a new normal beyond the pandemic. But what will this 'new normal' look like for businesses and how can they prepare as quickly and efficiently as possible?

As we edge closer to a 'new normal' we take a look at what will potentially happen when the lockdown is lifted as well as engaging your team when they return to work and restoring the confidence we once had when going about our daily lives. There's a lot of guidance available, but we how can you ensure that customers at the heart of all of your decisions when moving the business forwards?

Following the Prime Minister's announcement on Sunday, what does the new three-step approach to the Coronavirus lockdown mean for businesses? How can you ensure a great customer experience until the next review takes place in a few week's time? We also discuss our latest data for breweries and distilleries and the opportunities that we find them missing during these testing times.

This week we catch up with client Dan Cook from Dan Cook Carpentry and Building Limited and discuss what the latest COVID announcements have meant for the construction industry and for his business and the safety of his team. Dan and his team are one of the best business builders operating in Devon. They offer a range of comprehensive and bespoke carpentry and construction services throughout Devon including new builds, extensions, renovations, conversions, carpentry, and joinery as well as kitchen and bathroom fitting.

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After a week off we catch up with the Head of Intellectual Property Law at Stephens Scown, Ben Travers, and discuss how you can make sure that if and when you are moving your business online that your client journey moves with you meaning this could have a huge impact on your customer experience if data gets stolen or is not safe. We also discuss the recent stories about companies who have had data stolen.

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This week we catch up with Jane Towner from tmgroup, the UK's leading conveyancing data and search platform, and discuss her experience of working through Coronavirus so far. We discuss if the pandemic has dried up money within businesses, rebuilding confidence and adjusting the business emphasis and focussing on communicating with their customers. Tmgroup have the vision to streamline the property transaction for the benefit of all so how have they achieved this during these unprecedented times?

Stay tuned for more episodes of R&R the CX podcast.