Your CX Specialist for Berkshire
I firmly believe that by improving their customer experience, businesses will become more profitable, and I can help them do this.
The way people purchase products and services has changed, the views and reviews of existing and past customers decide whether the decision to purchase is made. Businesses need to deliver a great customer experience to drive recommendations and ensure new customers keep coming.
In the short-term there are tactical opportunities to improve the customer experience, through measurement, analysis and the implementation of plans to improve. To be truly customer centric, businesses may need to look deeper, and I can help you facilitate change through training, coaching and mentoring.
So, what are my credentials for being able to offer all of this? I have worked in customer facing roles, including Sales for 25 years, with the last 13 in Customer and Digital Experience. First in a FTSE100 legal information provider and then in a private equity backed, group of schools, I have set up the customer experience function, measured and then improved the customer experience, each time significantly increasing the Net Promoter Score (NPS), the key metric in customer recommendations.
If any of this resonates with you please do get in touch for a free initial discussion on 07983 932089 or email@example.com.