Become the number one choice for your customers

Your customers and employees are the cornerstone of your business. Without them, you cannot exist. So how they feel about your company matters. A bad experience could be the real dealbreaker in your relationship. Do you know how you’re doing? Are you exceeding their expectations?

Partner with us to create a thriving working environment for your staff and the best possible experience for your customers to retain their loyalty.

Are you ready to up your game and become the business of choice for your customers?

Mystery Shopping

Customer Journey Mapping

Instant insight

Listening & Focus Groups

Training & Development

Mentoring & Coaching

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How much does it cost your company to replace a customer or employee?

You’ve probably gone to great lengths and spent thousands of pounds getting new customers or finding the right talent for your teams. What’s more, you’ve put a lot of effort into providing a high-quality service. So, when customers or employees leave, it not only has a huge financial impact on your bottom line but also on your staff, who may experience a loss in morale.

Sadly many companies accept the cost of losing a customer or employee as part of the cost of doing business. But it doesn’t have to be. Studies reveal that about 95 per cent of people that have had a bad service experience don’t complain, they simply walk away.

If you don’t know why your customers are leaving, or why your employees may be disengaged, you can’t do anything to make the necessary changes.

At insight6, we understand how crucial it is to retain good people whether they’re customers or employees to reduce costs and increase profits. And we believe the best way to do this is by delivering an exceptional customer experience.

We have developed a number of bespoke solutions to help you determine what influences the satisfaction — or lack of it — among your employees and customers. And when you understand what influences satisfaction, we can support you by putting in place a bespoke strategy to improve your customer experience.
Customer experience professionals

Testimonials

Head of Private Client Department

“Cleaver Fulton Rankin have greatly benefited from working with insight6. They are a very professional in delivering the very best customer experience insights. They are a great long term partner to our business.” Michael Graham DirectorHead of Private Client Department

Partner Crawford Mulholland Financial

“insight6 have been invaluable in helping us understand how our customers think and feel. The service they offered gave us a clear understanding of our customers expectations and a benchmark of how we perform against our competitors.” Sam MulhollandPartner Crawford Mulholland Financial

Sherwin O’Riordan Solicitors

"Not only is the client experience project that insight6 has implemented for us proving invaluable but our local business partner has played an integral role in the strategic planning process for our firm - a true business partner!" James Sherwin, Managing PartnerSherwin O'Riordan Solicitors

Belfast Chamber of Commerce

“Working with insight6 on the management of the customer experiences and the judging of the Chamber of Commerce Business Awards 2018 was an absolute pleasure. With tight deadlines and specific criteria insight6 delivered them with military precision, and I would be more than happy to use insight6 in the future.” Paula Kane, Event ManagerBelfast Chamber of Commerce

Craigies

“For the past 10 years, insight6 has partnered with us to transform Craigies from 75k customers per year to over 300k customers. Their local expertise is invaluable." John Sinclair OwnerCraigies

Brownings

"We have had excellent service from insight6. Since working with Stuart and his team we have enhanced sales and staff engagement positively. CX researchers’ reports have helped us identify where extra training is needed and insight6 has delivered this too." John Gall, Managing DirectorBrownings

Owner, Chepstow Garden Centre

"We engaged Mel to review our customer service and work with the team on developing their awareness of delivering good service. Mel is easy to work with and her combination of experience and her natural ability to train and engage with the staff made her an ideal fit for us" James BoyleOwner, Chepstow Garden Centre

JNP Legal

"Working with insight6 has undoubtedly resulted in significant improvement in our initial engagement with clients, and has enhanced the overall client experience we offer and Mel is a pleasure to work with; she is a true professional who provides invaluable support to our business with tangible results. We would highly recommend her." Rebecca ReesJNP Legal

Royal Mint Experience

"Working with Mel at Insight 6 has been a pleasure since day one. The results gained from Insight 6 are extremely detailed and allow us to review, feedback and train staff to maintain and develop the high standards we know we produce.” Anthony Williams - General ManagerRoyal Mint Experience

Bluestone

"At Bluestone, we take our staff welfare incredibly seriously and we know that recent months have been very challenging for everyone. We are committed to supporting our teams back to work in the best way possible. “We have asked staff how they feel prior to returning to work and used their feedback to help get ourselves prepared for our reopening. On the back of feedback, we wanted to give our teams continuing reassurance that they could raise any worries they may have quickly and effectively “We are now using the instant insight Welfare Checker to ask our staff daily how they are feeling in the workplace. This means that we are able to act on feedback provided by our teams in a swift and efficient manner. The staff safety checker is proving to be a very valuable tool, giving us quick and insightful information that can benefit all our Bluestone teams." Debbie Rainbow - Organisation Development DirectorBluestone

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