Blog.

With more than 1000 customers nationwide we are sure we will be able to help your CX journey.

Welcome To The Insight6 News Feed.

What is customer experience?

9th December 2019
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What Creates an experience that makes YOU want to return?

9th December 2019
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What is ROI?

11th November 2019
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Waking up to the biggest opportunity to grow sales in the Legal Industry…

8th November 2019
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Six steps to guarantee a ROI (return on investment) in customer experience

8th November 2019
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Beware: Jargon may kill Customer Experience (CX) – Newsletter August 2019

2nd September 2019
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Six ways to become an expert in customer experience – Newsletter July 2019

2nd August 2019
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6 stats which show why you cannot ignore Customer Experience – Newsletter June 2019

28th June 2019
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A Reliable Approach to Turning Complaints into Custom

26th June 2019
Dealing with complaints
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How responsive are you to out of hour calls? – Newsletter May 2019

3rd June 2019
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How do you measure how your customers are feeling? – Newsletter April 2019

29th April 2019
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What do you do differently? – Newsletter March 2019

27th March 2019
Outside the box...
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Trust – Newsletter February 2019

27th February 2019
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Are you failing the follow up? – Newsletter January 2019

30th January 2019
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Private Schools – Handling Professional Enquiries: Are You Failing At The Follow Up?

28th January 2019
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insight6 wishes you a very joyous CX… Christmas Experience! – Newsletter December 2018

19th December 2018
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Make Christmas special for your customers – Newsletter November 2018

28th November 2018
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Keeping your seasonal staff motivated – Newsletter October 2018

29th October 2018
Keeping your seasonal staff motivated
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Are legal firms taking Customer Experience seriously?

25th October 2018
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Put your faith in your team – Newsletter September 2018

26th September 2018
First Impressions Count
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Customer Engagement Strategies

19th September 2018
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First impressions count – Newsletter August 2018

30th August 2018
First Impressions Count
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9 ways to keep your customers coming back

29th August 2018
Customer Retention
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insight6 leads the way in Customer Experience after rebranding from Shopper Anonymous

9th August 2018
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How does customer facing technology impact Customer Experience?

9th August 2018
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Is Your CX Strategy Red?

14th May 2018
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Disconnect To Reconnect

6th April 2018
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Which Wolf Are You?

12th March 2018
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How Does Your Team Feel?

7th February 2018
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Is Observation Dead?

16th January 2018
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The One Thing

18th December 2017
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The Rise Of The Review

15th November 2017
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Improve Your Customer’s Experience In Six Easy Steps

18th October 2017
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Can The Independent Food Retailers Survive?

9th August 2017
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Customer Service; Past, Present, Future

26th April 2017
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How To Run A Customer Service Clinic

20th March 2017
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Is Your Customer Service Vanilla?

9th November 2016
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Why Thought Leaders Are Worth Thinking About

18th October 2016
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Using Text Messaging To Capture Your Customer’s Loyalty

27th July 2016
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The Three Things You Must Do To Increase Your Profits Today

27th June 2016
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Feedback : Do you ask the right questions at the right time?

3rd April 2016
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Five Ways To Earn Your Customers’ Trust

1st February 2016
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Have You Got A Mayday Button?

19th October 2015
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What Would I Say About Your Business?

14th September 2015
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Why Eight Out Of Ten Is Not Good Enough

26th August 2015
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‘Unexpected Item In Bagging Area!’ or ‘Hello, How Has Your Day Been?’

9th June 2015
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14 Steps To Create An Amazing Customer Experience

22nd May 2015
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Are You Over-Analysing And Under-Thinking Your Business?

20th May 2015
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Five Ways To Sell More …. OF ANYTHING!

23rd February 2015
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Exit interviews – good or bad?

29th September 2014
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Call Centres – What can we learn from them?

28th July 2014
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How do you make your customers FEEL?

7th September 2010
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