Bringing the hottest topics on CX directly to you
Get access to the latest CX articles, conversations, thought leadership papers and news to help you navigate your journey to achieving customer experience excellence.
- All (96)
- Business Growth (10)
- Customer Experience (12)
- Customer Service (18)
- CX (6)
- Employees (1)
- Feedback (7)
- good shopping experience (2)
- insight6 (1)
- Leadership (4)
- Newsletters (13)
- Social Media (2)
- Uncategorised (42)
The Christmas Experience: Tips For CX-Mas Delight
During the bustling holiday rush, expectations soar. We share our tips for creating a memorable Chri...
WOW Moments in Customer Experiences
Discover the power of creating 'WOW' moments in customer experiences. Elevate interactions, leave a ...
AI in CX: Balancing Automation with the Human Touch
Artificial Intelligence is increasingly central in shaping the customer experience landscape. We exp...
How to Turn Customer Feedback into Actionable Insights
Introduction: Most of us understand the importance of delivering exceptional customer experiences ...
From Stress to Success: Enhancing Student Well-being for a Better Educational Experience
Introduction: Ensuring student well-being has become increasingly important within the education s...
Enhancing the Student Experience to Boost Retention: Best Practices for Your Institution
Delivering a positive student experience is critical to increasing retention rates. Higher Education...
How Customer Satisfaction and a Strong Customer Experience Strategy Can Help Your Business Succeed
Customer satisfaction is a crucial part of any successful business. Organisations must ensure custom...
Employee Experience: The High Cost of Getting it Wrong
Discover the financial impact of bad employee experiences on your business and how insight6 can help...
Consumer Duty and its impact on the retail motor sector
The Financial Conduct Authority's (FCA) new Consumer Duty regulation aims to create a higher standar...
How to evidence consumer duty actions and ensure good consumer outcomes
The Financial Conduct Authority's (FCA) new Consumer Duty regulation is one of the most significant...
The best ways to make your customer experience shine this holiday season
A gloomy economic outlook has left many with a distinct lack of holiday cheer. However, now is the ...
How to build loyalty and drive profitability with regular customer reviews (aka mystery shopping)
Customers or clients are the people who decide whether a business will succeed or not. Meeting these...
How to generate positive customer reviews online
When we talk about positive customer reviews, we are talking about a positive customer experience or...
How car dealerships can damage CX in the pursuit of feedback.
Measuring Customer Feedback Many dealerships are aligned with the notion that customer feedback is...
6 things every Law firm can implement to improve their CX and increase their bottom line…
Customer experience (CX) is the new business battleground for the Legal sector, yet our recent resea...
2022: The Year of Customer Experience (CX)
As we start the year with a cautious, but more positive outlook on the pandemic than in January 2021...
Why Customer Experience (CX) monitoring should be at the top of every Franchisor’s to do list in January
CX is arguably the biggest differentiator, or battleground, between businesses right now. Every busi...
Customers Value Great CX More Than Discounts
Be Brave: Boycott Black Friday The traditional ‘Boxing Day’ sales that once dominated the high s...
Why Customer Experience Is Everything: Your Ultimate Guide to CX
Customer experience (CX) is the new battleground for business. The value of service and the import...
A good leader is prepared to ask questions they may not like the answers to
To truly improve employee engagement and wellbeing, every leader must do three basic things: ask, ac...
One Simple (But Essential) Thing Leaders Can Do To Improve Employee Engagement
Your people are your company’s most important asset. Cheerful employees are likely to be more prod...
Is Covid still an excuse for a poor customer experience?
In March last year when the pandemic hit it was quite understandable that service levels would fall ...
If you don’t ask, you don’t get …
If there has been one lesson from 2020 in our world of CX, it is that fast, short and instant feedba...
December Newsletter – Six CX tips to grow your business
Taking stock of your business at the end of the year is always a good idea. You can take forward...
No More Posts