Welcome To The insight6 News Feed. Consumer Duty and its impact on the retail motor sector 22nd February 2023 Read more How to evidence consumer duty actions and ensure good consumer outcomes 23rd January 2023 Read more The best ways to make your customer experience shine this holiday season 21st November 2022 Read more How to build loyalty and drive profitability with regular customer reviews (aka mystery shopping) 24th August 2022 Read more How to generate positive customer reviews online 18th May 2022 Read more How car dealerships can damage CX in the pursuit of feedback. 29th March 2022 Read more 6 things every Law firm can implement to improve their CX and increase their bottom line… 4th March 2022 Read more 2022: The Year of Customer Experience (CX) 20th January 2022 Read more Why Customer Experience (CX) monitoring should be at the top of every Franchisor’s to do list in January 22nd December 2021 Read more Customers Value Great CX More Than Discounts 26th November 2021 Read more Why Customer Experience Is Everything: Your Ultimate Guide to CX 29th October 2021 Read more A good leader is prepared to ask questions they may not like the answers to 7th October 2021 Read more One Simple (But Essential) Thing Leaders Can Do To Improve Employee Engagement 16th September 2021 Read more Is Covid still an excuse for a poor customer experience? 7th April 2021 Read more If you don’t ask, you don’t get … 10th February 2021 Read more December Newsletter – Six CX tips to grow your business 11th December 2020 Read more The Student Applicant Journey 1st December 2020 Read more Lockdown impacts our ability to stay positive 26th November 2020 Read more Six Customer Experience tips to protect your business 12th November 2020 Read more How Sussex Beds transformed their customer and employee experience 12th November 2020 Read more Business optimism is a state of mind 29th October 2020 Read more Our 6 CX Tips to Recovery 16th October 2020 Read more How Are the Public Feeling About Venturing Out to Shop? 28th July 2020 Read more How well are Independent Schools communicating through their websites? 10th July 2020 Read more How well are UK colleges and universities communicating through their websites? 22nd June 2020 Read more Alcohol sales are at an all time high but does your website tell your customers you are ready to trade? 7th May 2020 Read more How are business leaders handling the pandemic? 5th May 2020 Read more Are law firm websites getting to the heart of the matter? 23rd April 2020 Read more Six tips to help you lead during the crisis 31st March 2020 Read more The 6 things your teams are telling us 26th March 2020 Read more How To Measure Customer Experience 27th February 2020 Read more How much data do you have about customer experience? 27th February 2020 Read more What is a Customer Journey Map and How to Use One to Improve Business 3rd February 2020 Read more Why Customer Journey Mapping is vital for improving CX 3rd February 2020 Read more How to keep the sparkle with retained customers 7th January 2020 Read more What is Customer Retention and How Do You Improve Customer Retention Rates? 7th January 2020 Read more What is customer experience? 9th December 2019 Read more What Creates an experience that makes YOU want to return? 9th December 2019 Read more What is ROI? 11th November 2019 Read more Waking up to the biggest opportunity to grow sales in the Legal Industry… 8th November 2019 Read more Six steps to guarantee a ROI (return on investment) in customer experience 8th November 2019 Read more Beware: Jargon may kill Customer Experience (CX) – Newsletter August 2019 2nd September 2019 Read more Six ways to become an expert in customer experience – Newsletter July 2019 2nd August 2019 Read more 6 stats which show why you cannot ignore Customer Experience – Newsletter June 2019 28th June 2019 Read more A Reliable Approach to Turning Complaints into Custom 26th June 2019 Read more How responsive are you to out of hour calls? – Newsletter May 2019 3rd June 2019 Read more How do you measure how your customers are feeling? – Newsletter April 2019 29th April 2019 Read more What do you do differently? – Newsletter March 2019 27th March 2019 Read more Trust – Newsletter February 2019 27th February 2019 Read more Are you failing the follow up? – Newsletter January 2019 30th January 2019 Read more Private Schools – Handling Professional Enquiries: Are You Failing At The Follow Up? 28th January 2019 Read more insight6 wishes you a very joyous CX… Christmas Experience! – Newsletter December 2018 19th December 2018 Read more Make Christmas special for your customers – Newsletter November 2018 28th November 2018 Read more Keeping your seasonal staff motivated – Newsletter October 2018 29th October 2018 Read more Are legal firms taking Customer Experience seriously? 25th October 2018 Read more Put your faith in your team – Newsletter September 2018 26th September 2018 Read more Customer Engagement Strategies 19th September 2018 Read more First impressions count – Newsletter August 2018 30th August 2018 Read more 9 ways to keep your customers coming back 29th August 2018 Read more insight6 leads the way in Customer Experience after rebranding from Shopper Anonymous 9th August 2018 Read more How does customer facing technology impact Customer Experience? 9th August 2018 Read more Is Your CX Strategy Red? 14th May 2018 Read more Disconnect To Reconnect 6th April 2018 Read more Which Wolf Are You? 12th March 2018 Read more How Does Your Team Feel? 7th February 2018 Read more Is Observation Dead? 16th January 2018 Read more The One Thing 18th December 2017 Read more The Rise Of The Review 15th November 2017 Read more Improve Your Customer’s Experience In Six Easy Steps 18th October 2017 Read more Can The Independent Food Retailers Survive? 9th August 2017 Read more Customer Service; Past, Present, Future 26th April 2017 Read more How To Run A Customer Service Clinic 20th March 2017 Read more Is Your Customer Service Vanilla? 9th November 2016 Read more Why Thought Leaders Are Worth Thinking About 18th October 2016 Read more Using Text Messaging To Capture Your Customer’s Loyalty 27th July 2016 Read more The Three Things You Must Do To Increase Your Profits Today 27th June 2016 Read more Feedback : Do you ask the right questions at the right time? 3rd April 2016 Read more Five Ways To Earn Your Customers’ Trust 1st February 2016 Read more Have You Got A Mayday Button? 19th October 2015 Read more What Would I Say About Your Business? 14th September 2015 Read more Why Eight Out Of Ten Is Not Good Enough 26th August 2015 Read more ‘Unexpected Item In Bagging Area!’ or ‘Hello, How Has Your Day Been?’ 9th June 2015 Read more 14 Steps To Create An Amazing Customer Experience 22nd May 2015 Read more Are You Over-Analysing And Under-Thinking Your Business? 20th May 2015 Read more Five Ways To Sell More …. OF ANYTHING! 23rd February 2015 Read more Exit interviews – good or bad? 29th September 2014 Read more Call Centres – What can we learn from them? 28th July 2014 Read more How do you make your customers FEEL? 7th September 2010 Read more CONTACT
