Welcome To The insight6 News Feed.

Lockdown impacts our ability to stay positive

26th November 2020
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Six Customer Experience tips to protect your business

12th November 2020
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How Sussex Beds transformed their customer and employee experience

12th November 2020
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Business optimism is a state of mind

29th October 2020
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Our 6 CX Tips to Recovery

16th October 2020
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How Are the Public Feeling About Venturing Out to Shop?

28th July 2020
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How well are Independent Schools communicating through their websites?

10th July 2020
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How well are UK colleges and universities communicating through their websites?

22nd June 2020
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Alcohol sales are at an all time high but does your website tell your customers you are ready to trade?

7th May 2020
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How are business leaders handling the pandemic?

5th May 2020
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Are law firm websites getting to the heart of the matter?

23rd April 2020
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Six tips to help you lead during the crisis

31st March 2020
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The 6 things your teams are telling us

26th March 2020
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How To Measure Customer Experience

27th February 2020
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How much data do you have about customer experience?

27th February 2020
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What is a Customer Journey Map and How to Use One to Improve Business

3rd February 2020
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Why Customer Journey Mapping is vital for improving CX

3rd February 2020
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How to keep the sparkle with retained customers

7th January 2020
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What is Customer Retention and How Do You Improve Customer Retention Rates?

7th January 2020
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What is customer experience?

9th December 2019
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What Creates an experience that makes YOU want to return?

9th December 2019
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What is ROI?

11th November 2019
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Waking up to the biggest opportunity to grow sales in the Legal Industry…

8th November 2019
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Six steps to guarantee a ROI (return on investment) in customer experience

8th November 2019
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Beware: Jargon may kill Customer Experience (CX) – Newsletter August 2019

2nd September 2019
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Six ways to become an expert in customer experience – Newsletter July 2019

2nd August 2019
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6 stats which show why you cannot ignore Customer Experience – Newsletter June 2019

28th June 2019
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A Reliable Approach to Turning Complaints into Custom

26th June 2019
Dealing with complaints
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How responsive are you to out of hour calls? – Newsletter May 2019

3rd June 2019
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How do you measure how your customers are feeling? – Newsletter April 2019

29th April 2019
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What do you do differently? – Newsletter March 2019

27th March 2019
Outside the box...
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Trust – Newsletter February 2019

27th February 2019
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Are you failing the follow up? – Newsletter January 2019

30th January 2019
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Private Schools – Handling Professional Enquiries: Are You Failing At The Follow Up?

28th January 2019
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insight6 wishes you a very joyous CX… Christmas Experience! – Newsletter December 2018

19th December 2018
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Make Christmas special for your customers – Newsletter November 2018

28th November 2018
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Keeping your seasonal staff motivated – Newsletter October 2018

29th October 2018
Keeping your seasonal staff motivated
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Are legal firms taking Customer Experience seriously?

25th October 2018
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Put your faith in your team – Newsletter September 2018

26th September 2018
First Impressions Count
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Customer Engagement Strategies

19th September 2018
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First impressions count – Newsletter August 2018

30th August 2018
First Impressions Count
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9 ways to keep your customers coming back

29th August 2018
Customer Retention
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insight6 leads the way in Customer Experience after rebranding from Shopper Anonymous

9th August 2018
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How does customer facing technology impact Customer Experience?

9th August 2018
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Is Your CX Strategy Red?

14th May 2018
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Disconnect To Reconnect

6th April 2018
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Which Wolf Are You?

12th March 2018
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How Does Your Team Feel?

7th February 2018
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Is Observation Dead?

16th January 2018
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The One Thing

18th December 2017
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The Rise Of The Review

15th November 2017
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Improve Your Customer’s Experience In Six Easy Steps

18th October 2017
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Can The Independent Food Retailers Survive?

9th August 2017
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Customer Service; Past, Present, Future

26th April 2017
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How To Run A Customer Service Clinic

20th March 2017
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Is Your Customer Service Vanilla?

9th November 2016
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Why Thought Leaders Are Worth Thinking About

18th October 2016
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Using Text Messaging To Capture Your Customer’s Loyalty

27th July 2016
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The Three Things You Must Do To Increase Your Profits Today

27th June 2016
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Feedback : Do you ask the right questions at the right time?

3rd April 2016
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Five Ways To Earn Your Customers’ Trust

1st February 2016
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Have You Got A Mayday Button?

19th October 2015
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What Would I Say About Your Business?

14th September 2015
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Why Eight Out Of Ten Is Not Good Enough

26th August 2015
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‘Unexpected Item In Bagging Area!’ or ‘Hello, How Has Your Day Been?’

9th June 2015
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14 Steps To Create An Amazing Customer Experience

22nd May 2015
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Are You Over-Analysing And Under-Thinking Your Business?

20th May 2015
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Five Ways To Sell More …. OF ANYTHING!

23rd February 2015
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Exit interviews – good or bad?

29th September 2014
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Call Centres – What can we learn from them?

28th July 2014
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How do you make your customers FEEL?

7th September 2010
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