Welcome To The insight6 News Feed.

Consumer Duty and its impact on the retail motor sector 

22nd February 2023
Read more

How to evidence consumer duty actions and ensure good consumer outcomes

23rd January 2023
Read more

The best ways to make your customer experience shine this holiday season 

21st November 2022
Read more

How to build loyalty and drive profitability with regular customer reviews (aka mystery shopping)

24th August 2022
Read more

How to generate positive customer reviews online

18th May 2022
Read more

How car dealerships can damage CX in the pursuit of feedback.

29th March 2022
Read more

6 things every Law firm can implement to improve their CX and increase their bottom line…

4th March 2022
Read more

2022: The Year of Customer Experience (CX)

20th January 2022
Read more

Why Customer Experience (CX) monitoring should be at the top of every Franchisor’s to do list in January

22nd December 2021
Read more

Customers Value Great CX More Than Discounts

26th November 2021
Sale signs on a black background
Read more

Why Customer Experience Is Everything: Your Ultimate Guide to CX

29th October 2021
Read more

A good leader is prepared to ask questions they may not like the answers to

7th October 2021
Read more

One Simple (But Essential) Thing Leaders Can Do To Improve Employee Engagement

16th September 2021
Source: Brooke Cagle via Unsplash
Read more

Is Covid still an excuse for a poor customer experience?

7th April 2021
Read more

If you don’t ask, you don’t get …

10th February 2021
Read more

December Newsletter – Six CX tips to grow your business

11th December 2020
Read more

The Student Applicant Journey

1st December 2020
Read more

Lockdown impacts our ability to stay positive

26th November 2020
Read more

Six Customer Experience tips to protect your business

12th November 2020
Read more

How Sussex Beds transformed their customer and employee experience

12th November 2020
Read more

Business optimism is a state of mind

29th October 2020
Read more

Our 6 CX Tips to Recovery

16th October 2020
Read more

How Are the Public Feeling About Venturing Out to Shop?

28th July 2020
Read more

How well are Independent Schools communicating through their websites?

10th July 2020
Read more

How well are UK colleges and universities communicating through their websites?

22nd June 2020
Read more

Alcohol sales are at an all time high but does your website tell your customers you are ready to trade?

7th May 2020
Read more

How are business leaders handling the pandemic?

5th May 2020
Read more

Are law firm websites getting to the heart of the matter?

23rd April 2020
Read more

Six tips to help you lead during the crisis

31st March 2020
Read more

The 6 things your teams are telling us

26th March 2020
Read more

How To Measure Customer Experience

27th February 2020
Read more

How much data do you have about customer experience?

27th February 2020
Read more

What is a Customer Journey Map and How to Use One to Improve Business

3rd February 2020
Read more

Why Customer Journey Mapping is vital for improving CX

3rd February 2020
Read more

How to keep the sparkle with retained customers

7th January 2020
Read more

What is Customer Retention and How Do You Improve Customer Retention Rates?

7th January 2020
Read more

What is customer experience?

9th December 2019
Read more

What Creates an experience that makes YOU want to return?

9th December 2019
Read more

What is ROI?

11th November 2019
Read more

Waking up to the biggest opportunity to grow sales in the Legal Industry…

8th November 2019
Read more

Six steps to guarantee a ROI (return on investment) in customer experience

8th November 2019
Read more

Beware: Jargon may kill Customer Experience (CX) – Newsletter August 2019

2nd September 2019
Read more

Six ways to become an expert in customer experience – Newsletter July 2019

2nd August 2019
Read more

6 stats which show why you cannot ignore Customer Experience – Newsletter June 2019

28th June 2019
Read more

A Reliable Approach to Turning Complaints into Custom

26th June 2019
Dealing with complaints
Read more

How responsive are you to out of hour calls? – Newsletter May 2019

3rd June 2019
Read more

How do you measure how your customers are feeling? – Newsletter April 2019

29th April 2019
Read more

What do you do differently? – Newsletter March 2019

27th March 2019
Read more

Trust – Newsletter February 2019

27th February 2019
Read more

Are you failing the follow up? – Newsletter January 2019

30th January 2019
Read more

Private Schools – Handling Professional Enquiries: Are You Failing At The Follow Up?

28th January 2019
Read more

insight6 wishes you a very joyous CX… Christmas Experience! – Newsletter December 2018

19th December 2018
Read more

Make Christmas special for your customers – Newsletter November 2018

28th November 2018
Read more

Keeping your seasonal staff motivated – Newsletter October 2018

29th October 2018
Keeping your seasonal staff motivated
Read more

Are legal firms taking Customer Experience seriously?

25th October 2018
Read more

Put your faith in your team – Newsletter September 2018

26th September 2018
First Impressions Count
Read more

Customer Engagement Strategies

19th September 2018
Read more

First impressions count – Newsletter August 2018

30th August 2018
First Impressions Count
Read more

9 ways to keep your customers coming back

29th August 2018
Customer Retention
Read more

insight6 leads the way in Customer Experience after rebranding from Shopper Anonymous

9th August 2018
Read more

How does customer facing technology impact Customer Experience?

9th August 2018
Read more

Is Your CX Strategy Red?

14th May 2018
Read more

Disconnect To Reconnect

6th April 2018
Read more

Which Wolf Are You?

12th March 2018
Read more

How Does Your Team Feel?

7th February 2018
Read more

Is Observation Dead?

16th January 2018
Read more

The One Thing

18th December 2017
Read more

The Rise Of The Review

15th November 2017
Read more

Improve Your Customer’s Experience In Six Easy Steps

18th October 2017
Read more

Can The Independent Food Retailers Survive?

9th August 2017
Read more

Customer Service; Past, Present, Future

26th April 2017
Read more

How To Run A Customer Service Clinic

20th March 2017
Read more

Is Your Customer Service Vanilla?

9th November 2016
Read more

Why Thought Leaders Are Worth Thinking About

18th October 2016
Read more

Using Text Messaging To Capture Your Customer’s Loyalty

27th July 2016
Read more

The Three Things You Must Do To Increase Your Profits Today

27th June 2016
Read more

Feedback : Do you ask the right questions at the right time?

3rd April 2016
Read more

Five Ways To Earn Your Customers’ Trust

1st February 2016
Read more

Have You Got A Mayday Button?

19th October 2015
Read more

What Would I Say About Your Business?

14th September 2015
Read more

Why Eight Out Of Ten Is Not Good Enough

26th August 2015
Read more

‘Unexpected Item In Bagging Area!’ or ‘Hello, How Has Your Day Been?’

9th June 2015
Read more

14 Steps To Create An Amazing Customer Experience

22nd May 2015
Read more

Are You Over-Analysing And Under-Thinking Your Business?

20th May 2015
Read more

Five Ways To Sell More …. OF ANYTHING!

23rd February 2015
Read more

Exit interviews – good or bad?

29th September 2014
Read more

Call Centres – What can we learn from them?

28th July 2014
Read more

How do you make your customers FEEL?

7th September 2010
Read more