Partners in your journey to excellent customer experience


Partners in your journey to excellent customer experience.

Founded in 1998, we were born from a strong desire to transform companies to become the destination of choice for their customers. We are passionate about people and learning about what makes them tick and the things they value. So we put all this passion into developing advanced customer experience (CX) solutions that enable businesses like yours to create a customer experience like no other. The type of experience that drives engagement, promotes loyalty and builds meaningful relationships.

Today we are the largest customer experience (CX) consultancy in the UK with a network of 25+ local CX specialists, covering every region. Our national reach means you have access to a customer experience director in your local area. What’s more, each director brings an invaluable mix of business experience and CX knowledge to support your team — whether large or small — in making the necessary operational changes to enhance your customer experience.

Mystery Shopping

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Listening & Focus Groups

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Customer Journey Mapping

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Training & Development

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instant insight

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Mentoring & Coaching

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Customer service employee

Transformation comes as standard

We offer the “end to end” customer experience solution.

Life is all about relationships, we pay special attention to ours. We go above and beyond to exceed expectations and are committed to creating opportunities to add value for our clients. It is an attitude we share with them and how we turn relationships into long-standing partnerships.

We are caring, responsive and brutally honest, qualities that are reflected in our philosophy for continuous CX improvement.

Create the best possible customer experience

insight6 has helped hundreds of companies look at their business through the eyes of their customers and employees.

We are the largest customer experience (CX) consultancy in the UK, and one of few offering an end-to-end CX solution — from helping you gauge the level of customer satisfaction among your employees and customers to providing you with a bespoke strategy to create the best possible customer experience.

Customer service employee

We are the largest customer experience consultancy in the UK


What We Do

These six guiding principles are at the core of everything we do and the reason why our clients not only choose but refer us.

Enhance your customer experience

When you know how your customers feel about your company, you can act accordingly to ensure you’re meeting their expectations. We provide Training and Development to support you and your teams to put in place strategies to improve your customer experience. In addition, our Mentoring and Coaching Programmes support your teams to develop their skills and change their behaviours in line with these new strategies.

How It Works

With a team of 25+ customer experience (CX) experts across the UK and Ireland, we are able to support you on the ground from wherever you are. Partnering with us is as easy as these simple three steps:

Step 1
Find your local CX expert
Select your region and get in touch with your local CX expert

Step 2
Tell us what challenges you have
Your local CX expert will assess your objectives and provide you with advice on the best solution package for your business.

Step 3
Improve your customer experience
Based on your individual needs, your local CX expert will create a tailored customer experience (CX) strategy and work closely with you and your teams to help implement it across your organisation.


Transformation comes as standard