
instant insight is your total feedback solution that analyses the feedback from your customer and your team in real time. Hundreds of brands are using instant insight to improve their CX and to boost on-line reviews. We are the only CX business that has developed a leading-edge feedback system that has local experts to support our clients to ensure they get the right survey to the right customer base, first time, every time. No more seeking answers on-line. Local support instantly over the phone.
Benchmarking
Our highly trained mystery shoppers are able to conduct visits from a retail or restaurant through to a complicated legal case or a school induction.
World leading response rate
Across all of our clients we have a response rate of 23%. The more feedback received, the more confident you are in making great decisions for your business. This ultimately improves CX and your profits.
Links to public review sites
Direct your happy customers towards public sites such as Google Reviews, Trust Pilot and Trip Advisor to gain more reviews and boost your online reputation.
Easy 'Net Promoter Scores'
instant insight has a NPS which is the world’s most recognised measurement matrix. A proven methodology used by the world’s greatest brands which will help you gain your colleagues commitment.
Optimised for mobile
Working smoothly on all platforms and devices which improves the response rate.
Customised surveys
Target your surveys to gain exact feedback on your critical business issues.