Welcome to the home
of CX transformation.

We measure, transform and improve
the customer experience for any business.

If you want to improve customer conversion and increase your transaction values, then partner with insight6. We have for ten years.

Jeremy Heynes
CEO Barracloughs The Opticians

 

 

World class products
and services for businesses that
care about their customers.

We partner over 1000 businesses
providing powerful insights that
inspire and inform improvement.

insight6 has partnered with us to transform Craigies from 75k customers per year to over 300k customers. Their local expertise is invaluable.

John Sinclair
Owner Craigies

 

 

Discover what your customers really think and feel.

With our unparalleled levels of support,
world class technology and proven services,
we can dramatically increase
your business performance.

By partnering with insight6 and reviewing the experience we are delivering, we have been able to improve our service delivery and enquiry conversion.

Stephen Goddard
Head Of Business Development & Marketing
Woodfines.

 

 

We are passionate about CX

We’re the only Customer Experience (CX) specialists in the UK and Ireland with 25 experts across the country supporting over 1000 clients. We design and deliver some of the most advanced feedback programmes in the world. Having conducted over 300,000 Customer Experience Reviews and Customer Surveys, we are able to rapidly transfer our knowledge and expertise to create your perfect Customer Experience Improvement programme.

We’ll be there, supporting and partnering you every step of the way with CX Workshops, Business Mentoring sessions, Training, Focus Groups. Whatever it takes. It’s all part of the service we deliver based on our own unique ICX6 philosophy.

Increase your sales and profitability through improving your Customer Service experience is our raison d'être.

insight6-snapshot-report

Take a look at the sectors we specialise in

While we specialise in some core sectors, if your business needs help with CX then we are the people to talk to.

Six ways that we can help you:

Customer Experience Reviews

CX Reviews (widely known as Mystery Shopping) involve a researcher experiencing the service your team delivers first hand, and then reporting back the findings. The criteria for the CX Review is always tailored for your business. We are widely regarded as supplying the highest quality CX Review in the world.

Training & Development

We use the output of all feedback coupled with the experience of our CX Specialists to ensure we deliver inspiring and motivational training and development workshops for your team.

Customer Journey Mapping

"You can't manage what you don't measure" and mapping your customer's journey thoughout your entire business is the crucial step in the CXFactor. Once the mapping workshops are complete you will have a roadmap to improve CXFactor...

Online Feedback

Our online survey tools enables you to identify at any time how your existing customers and team members are feeling about your brand. Our Feedback Direct system allows you to measure your customer's experience during their journey at regular intervals.

Focus & Listening Groups

A great way to really establish how your customer feels about your business is through the use of listening and focus groups. Our CX Specialists facilitate a group of customers or team members through a pre planned and well thought through process offering the feedback you need to improve the CXFactor.

Mentoring & Coaching

Changing your team's behaviour is crucial to the success of improving your CXFactor. Through our coaching and mentoring we work closely with key team members to help them develop their skills and behaviour to embrace the challenge of improving the CXFactor.

Developed through substantial research by the world’s leading thinkers in customer experience.

At last! An easy-to-use, web-based application that emails your customers a simple feedback form; they point, click and they’re done on any device, from anywhere, and you receive feedback instantly on your FeedbackDirect dashboard.

Image of the Feedback Direct dashboard

Quick! Find my local CX Director now.

Our CX Director network delivers
feedback nation wide.