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Six Customer Experience tips to protect your business
During these uncertain times the core focus of all leaders is to protect your business by strengthen...
How Sussex Beds transformed their customer and employee experience
If there is a lesson on customer experience throughout this pandemic it is the need for businesses t...
Business optimism is a state of mind
The instant insight Business Optimism survey was launched at the beginning of the month and we have ...
Our 6 CX Tips to Recovery
This year has been tough for many of us both personally and professionally. Even the businesses that...
How Are the Public Feeling About Venturing Out to Shop?
Shopping has changed unimaginably in 2020 and perhaps forever, with online spending at record levels...
How well are Independent Schools communicating through their websites?
Over the past few months, lockdown has meant that we have all relied heavily on technology and the i...
How well are UK colleges and universities communicating through their websites?
Over the past couple of months, businesses across the UK have had to find ways to adapt to the lockd...
Alcohol sales are at an all time high but does your website tell your customers you are ready to trade?
Pubs may be closed, bars shut and beer gardens empty but the demand for alcohol remains. Alcohol foc...
How are business leaders handling the pandemic?
More than 75 business leaders from across the UK and Ireland have shared their advice thoughts and c...
Are law firm websites getting to the heart of the matter?
It is often said that your website is your digital shop window but in reality it is more than that. ...
Six tips to help you lead during the crisis
Our worlds have changed dramatically over the last few weeks and it feels like nothing will ever be ...
The 6 things your teams are telling us
What does good communication look like during Coronavirus? What more do you need to do to take care ...
How To Measure Customer Experience
What is Customer Experience Measurement, and why should you care about it? The success of your busin...
How much data do you have about customer experience?
How much data do you have about customer experience compared to the volume of data you have about th...
What is a Customer Journey Map and How to Use One to Improve Business
Your customer’s journey, from the starting point when they make the decision to reach out to your ...
Why Customer Journey Mapping is vital for improving CX
At the heart of the CX work we do at insight6 is Customer Journey Mapping. It is the third step in...
How to keep the sparkle with retained customers
Creating, building and sustaining long term relationships is a fundamental bedrock of all profitable...
What is Customer Retention and How Do You Improve Customer Retention Rates?
Customer retention is at the heart of a successful company and is often overlooked in favour of cust...
What is customer experience?
As a Customer Experience CX brand, insight6 specialise in all areas of customer experience with the ...
What Creates an experience that makes YOU want to return?
We are within days of the dawn of a new year that according to the Walker report will be the year wh...
What is ROI?
As experts in customer experience, insight6 understands that ROI is essential to every investment a ...
Waking up to the biggest opportunity to grow sales in the Legal Industry…
We conducted research into clients' perceptions of law firms and found that client experience is not...
Six steps to guarantee a ROI (return on investment) in customer experience
How do you know when to invest in Customer Experience? What does such an investment look like? Is...
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