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How car dealerships can damage CX in the pursuit of feedback.
Measuring Customer Feedback Many dealerships are aligned with the notion that customer feedback is...
6 things every Law firm can implement to improve their CX and increase their bottom line…
Customer experience (CX) is the new business battleground for the Legal sector, yet our recent resea...
2022: The Year of Customer Experience (CX)
As we start the year with a cautious, but more positive outlook on the pandemic than in January 2021...
Why Customer Experience (CX) monitoring should be at the top of every Franchisor’s to do list in January
CX is arguably the biggest differentiator, or battleground, between businesses right now. Every busi...
Customers Value Great CX More Than Discounts
Be Brave: Boycott Black Friday The traditional ‘Boxing Day’ sales that once dominated the high s...
Why Customer Experience Is Everything: Your Ultimate Guide to CX
Customer experience (CX) is the new battleground for business. The value of service and the import...
A good leader is prepared to ask questions they may not like the answers to
To truly improve employee engagement and wellbeing, every leader must do three basic things: ask, ac...
One Simple (But Essential) Thing Leaders Can Do To Improve Employee Engagement
Your people are your company’s most important asset. Cheerful employees are likely to be more prod...
Is Covid still an excuse for a poor customer experience?
In March last year when the pandemic hit it was quite understandable that service levels would fall ...
If you don’t ask, you don’t get …
If there has been one lesson from 2020 in our world of CX, it is that fast, short and instant feedba...
December Newsletter – Six CX tips to grow your business
Taking stock of your business at the end of the year is always a good idea. You can take forward...
The Student Applicant Journey
Do you want to increase your applicant conversion rate? insight6 has completed a comprehensive study...
Lockdown impacts our ability to stay positive
Whilst ‘Lockdown negatively impacts our ability to stay positive’ might seem like stating the ob...
Six Customer Experience tips to protect your business
During these uncertain times the core focus of all leaders is to protect your business by strengthen...
How Sussex Beds transformed their customer and employee experience
If there is a lesson on customer experience throughout this pandemic it is the need for businesses t...
Business optimism is a state of mind
The instant insight Business Optimism survey was launched at the beginning of the month and we have ...
Our 6 CX Tips to Recovery
This year has been tough for many of us both personally and professionally. Even the businesses that...
How Are the Public Feeling About Venturing Out to Shop?
Shopping has changed unimaginably in 2020 and perhaps forever, with online spending at record levels...
How well are Independent Schools communicating through their websites?
Over the past few months, lockdown has meant that we have all relied heavily on technology and the i...
How well are UK colleges and universities communicating through their websites?
Over the past couple of months, businesses across the UK have had to find ways to adapt to the lockd...
Alcohol sales are at an all time high but does your website tell your customers you are ready to trade?
Pubs may be closed, bars shut and beer gardens empty but the demand for alcohol remains. Alcohol foc...
How are business leaders handling the pandemic?
More than 75 business leaders from across the UK and Ireland have shared their advice thoughts and c...
Are law firm websites getting to the heart of the matter?
It is often said that your website is your digital shop window but in reality it is more than that. ...
Six tips to help you lead during the crisis
Our worlds have changed dramatically over the last few weeks and it feels like nothing will ever be ...
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