Standing out in today’s competitive market requires more than a great product or service. It demands a strategy that places customer experience (CX) and...
CX and Service: a Winning Strategy
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Customer Reviews: Learning from Tourism and Hospitality
Learn how tourism and hospitality leverage customer reviews to improve CX.
Customer Feedback: Boosting Sales with Social Proof Strategies
It takes work to stand out, but customer feedback can help. With abundant options available, customers often turn to the experiences of others to guide...
Eddie Stack: Interview with our CX Director for Ireland
We spoke with insight6 Director Eddie Stack to explore how implementing customer experience (CX) strategies can help hospitality businesses survive and...
Secret Shoppers: Your Silent Success Agents
Discover why Secret Shoppers are your silent success agents.
ROI Of Employee Well-being: How To Drive Business Success
Employee well-being and its impact on ROI to drive business success.
Increasing ROI: The Critical Role of CX
Increasing your ROI by delivering an exceptional customer experience.
Tech Trends Shaping CX
In an innovative world, we explore how customer interactions are changing by looking at Tech Trends Shaping CX.
CX Trends 2024: Top 6 Customer Experience Predictions
Explore the customer experience (CX) trends for 2024. We share our top six predictions for shaping CX in 2024.
The Christmas Experience: Tips For CX-Mas Delight
During the bustling holiday rush, expectations soar. We share our tips for creating a memorable Christmas experience and CX-Mas delight.
WOW Moments in Customer Experiences
Discover the power of creating ‘WOW’ moments in customer experiences. Elevate interactions, leave a lasting impact – learn why they matter!
AI in CX: Balancing Automation with the Human Touch
Artificial Intelligence is increasingly central in shaping the customer experience landscape. We explore how to keep that personal touch while letting robots help.
Customer Loyalty vs. Satisfaction: What’s the Difference?
Explore the differences between customer loyalty and satisfaction to build long-term growth.
Customer Journey: Understanding TouchpointsÂ
Seeing your business through the customers’ eyes is essential. We explore the benefits of customer journey mapping.
How to Turn Customer Feedback into Actionable InsightsÂ
Introduction: Most of us understand the importance of delivering exceptional customer experiences to drive loyalty, repeat business, and growth....
From Stress to Success: Enhancing Student Well-being for a Better Educational ExperienceÂ
Introduction:Â Ensuring student well-being has become increasingly important within the education sector, especially during the COVID-19 pandemic. Today,...
Enhancing the Student Experience to Boost Retention: Best Practices for Your Institution
Delivering a positive student experience is critical to increasing retention rates. Higher Education institutions must ensure students' needs are met at...
How Customer Satisfaction and a Strong Customer Experience Strategy Can Help Your Business SucceedÂ
Customer satisfaction is a crucial part of any successful business. Organisations must ensure customers are satisfied across every touchpoint to stay...
What Is Employee Experience and Why It Matters More Than You Think
Discover the financial impact of bad employee experiences on your business and how insight6 can help you deliver impactful customer experiences to win and retain talent. Sign up to our newsletter to stay up to date on CX trends and strategies.
Consumer Duty and its impact on the retail motor sectorÂ
The Financial Conduct Authority's (FCA) new Consumer Duty regulation aims to create a higher standard of care for consumers. What does this mean to UK...
How to evidence consumer duty actions and ensure good consumer outcomes
The Financial Conduct Authority's (FCA) new Consumer Duty regulation is one of the most significant shifts in UK financial services. The intention...
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Legal Firms Are Losing Millions!
Market Study: How much revenue are you leaving on the table?
Professional Services Lose Clients at ‘Hello’
Professional Services Client Journey Report: 2025. The results are in!
Customer Service vs Customer Experience
Customer Service vs Customer Experience – what’s the difference?
Customer Experience 101: What It Is & Why It Matters
Customer Experience. We explore what it is and why it matters.
The High Street is Struggling – But is it a Surprise?Â
The High Street: The hidden cost of poor service and what to do about it.
2025 Customer Experience Trends
Explore six trends shaping the customer experience in 2025.
B2B Customer Experience: Festive Tips
Festive B2B tips for exceptional Customer Experience.
Rhian Anstey CCXP Success
Rhian Anstey CCXP, our CX Specialist for North Wales, Chester, and The Wirral, knows that Customer Experience (CX) is more important than ever. She...
CX in Essex: Meet Gavin Meadows
Talking CX in Essex with Gavin Meadows.
Exit interviews – good or bad?
Having been invited to conduct some exit interviews for a local garden centre, we stopped a couple of customers to ask if they had found what they wanted...
Call Centres – What can we learn from them?
Whether we love or hate them, we all spend time talking to Call Centres. Â I am sure we have all come across those recorded messages of press 1 for this,...
How do you make your customers FEEL?
"I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."–Maya Angelou...
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How to build loyalty and drive profitability with regular customer reviews (aka mystery shopping)
Customers or clients are the people who decide whether a business will succeed or not. Meeting these stakeholders' needs is critical to building loyalty...
How car dealerships can damage CX in the pursuit of feedback.
Measuring Customer Feedback Many dealerships are aligned with the notion that customer feedback is an essential way of measuring success, but it isn't...
6 things every Law firm can implement to improve their CX and increase their bottom line…
Customer experience (CX) is the new business battleground for the Legal sector, yet our recent research study, The Professional Services Customer Journey...
2022: The Year of Customer Experience (CX)
As we start the year with a cautious, but more positive outlook on the pandemic than in January 2021, businesses can start to contemplate a world beyond...
Customers Value Great CX More Than Discounts
Be Brave: Boycott Black Friday The traditional 'Boxing Day' sales that once dominated the high street have well and truly been outshone by Black Friday...
Why Customer Experience Is Everything: Your Ultimate Guide to CX
Customer experience (CX) is the new battleground for business. The value of service and the importance of making a human connection with...
A good leader is prepared to ask questions they may not like the answers to
To truly improve employee engagement and wellbeing, every leader must do three basic things: ask, accept, action. You'd be amazed at the number of...
One Simple (But Essential) Thing Leaders Can Do To Improve Employee Engagement
Engaging your team is critical to business success. The holy grail is to have employees who are excited to come to work each day. To achieve this, they...
Is Covid still an excuse for a poor customer experience?
In March last year when the pandemic hit it was quite understandable that service levels would fall while businesses re-adjusted and managed to establish...
