We spoke with insight6 Director Eddie Stack to explore how implementing customer experience (CX) strategies can help hospitality businesses survive and...
Eddie Stack: Interview with our CX Director for Ireland
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Secret Shoppers: Your Silent Success Agents
Discover why Secret Shoppers are your silent success agents.
ROI Of Employee Well-being: How To Drive Business Success
Employee well-being and its impact on ROI to drive business success.
Increasing ROI: The Critical Role of CX
Increasing your ROI by delivering an exceptional customer experience.
Student wellbeing: insight6 launches digital guide.
insight6 talks to FE News about the launch of its digital guide to improve student wellbeing and retention.
Tech Trends Shaping CX
In an innovative world, we explore how customer interactions are changing by looking at Tech Trends Shaping CX.
insight6 Surrey Acquired by Paul Matthews
insight6 Surrey franchise acquired by CX Specialist Paul Matthews.
CX Trends 2024: Top 6 Customer Experience Predictions
Explore the customer experience (CX) trends for 2024. We share our top six predictions for shaping CX in 2024.
The Christmas Experience: Tips For CX-Mas Delight
During the bustling holiday rush, expectations soar. We share our tips for creating a memorable Christmas experience and CX-Mas delight.
WOW Moments in Customer Experiences
Discover the power of creating ‘WOW’ moments in customer experiences. Elevate interactions, leave a lasting impact – learn why they matter!
AI in CX: Balancing Automation with the Human Touch
Artificial Intelligence is increasingly central in shaping the customer experience landscape. We explore how to keep that personal touch while letting robots help.
Customer Loyalty vs. Satisfaction: What’s the Difference?
Explore the differences between customer loyalty and satisfaction to build long-term growth.
Customer Journey: Understanding TouchpointsÂ
Seeing your business through the customers’ eyes is essential. We explore the benefits of customer journey mapping.
How to Turn Customer Feedback into Actionable InsightsÂ
Introduction: Most of us understand the importance of delivering exceptional customer experiences to drive loyalty, repeat business, and growth....
From Stress to Success: Enhancing Student Well-being for a Better Educational ExperienceÂ
Introduction:Â Ensuring student well-being has become increasingly important within the education sector, especially during the COVID-19 pandemic. Today,...
Enhancing the Student Experience to Boost Retention: Best Practices for Your Institution
Delivering a positive student experience is critical to increasing retention rates. Higher Education institutions must ensure students' needs are met at...
How Customer Satisfaction and a Strong Customer Experience Strategy Can Help Your Business SucceedÂ
Customer satisfaction is a crucial part of any successful business. Organisations must ensure customers are satisfied across every touchpoint to stay...
Employee Experience: The High Cost of Getting it Wrong
Discover the financial impact of bad employee experiences on your business and how insight6 can help you deliver impactful customer experiences to win and retain talent. Sign up to our newsletter to stay up to date on CX trends and strategies.
Consumer Duty and its impact on the retail motor sectorÂ
The Financial Conduct Authority's (FCA) new Consumer Duty regulation aims to create a higher standard of care for consumers. What does this mean to UK...
How to evidence consumer duty actions and ensure good consumer outcomes
The Financial Conduct Authority's (FCA) new Consumer Duty regulation is one of the most significant shifts in UK financial services. The intention...
Christmas CX: six ways to shine
The holiday season is a time for connection, celebration, and creating memorable moments. It's also a golden opportunity for companies and brands to...
Five Ways To Sell More …. OF ANYTHING!
I like quiet time. It was during one of my quiet times that I started to really think about the key levers that allow businesses to sell more of what...
Customer Reviews: Learning from Tourism and Hospitality
Learn how tourism and hospitality leverage customer reviews to improve CX.
Secret Shoppers: Your Silent Success Agents
Discover why Secret Shoppers are your silent success agents.
Increasing ROI: The Critical Role of CX
Increasing your ROI by delivering an exceptional customer experience.
CX Trends 2024: Top 6 Customer Experience Predictions
Explore the customer experience (CX) trends for 2024. We share our top six predictions for shaping CX in 2024.
The Christmas Experience: Tips For CX-Mas Delight
During the bustling holiday rush, expectations soar. We share our tips for creating a memorable Christmas experience and CX-Mas delight.
WOW Moments in Customer Experiences
Discover the power of creating ‘WOW’ moments in customer experiences. Elevate interactions, leave a lasting impact – learn why they matter!
AI in CX: Balancing Automation with the Human Touch
Artificial Intelligence is increasingly central in shaping the customer experience landscape. We explore how to keep that personal touch while letting robots help.
Why Customer Experience (CX) monitoring should be at the top of every Franchisor’s to do list in January
CX is arguably the biggest differentiator, or battleground, between businesses right now. Every business needs a well-considered and executed customer...
Six steps to guarantee a ROI (return on investment) in customer experience
How do you know when to invest in Customer Experience? What does such an investment look like? Is it training or measuring or just paying...
The Three Things You Must Do To Increase Your Profits Today
Customer engagement strategy? Or outdated marketing plan based on figures and historic patterns? Believe it or not there are still many business leaders...
Five Ways To Earn Your Customers’ Trust
‘I trust you because your customer service is great. I trust you because your product is good quality and reliable. I trust you because I know I can get...
Have You Got A Mayday Button?
Those of us who walk in the customer’s shoes each day of our working life are feeling pretty smug right now. The stage is well and truly set for a...
Why Eight Out Of Ten Is Not Good Enough
This is the age of the customer. Yes, the customer is king, queen and ruler of our retail landscape. I remember decades ago when my purchases were made...
‘Unexpected Item In Bagging Area!’ or ‘Hello, How Has Your Day Been?’
Wagamamas was the lunchtime destination at Bluewater on the weekend for my daughter and I. We knew we would be guaranteed a speedy, healthy meal. When we...
14 Steps To Create An Amazing Customer Experience
This guide will help you transform your business - if you take action. Customers are the lifeblood of every business as business owners we all want our...
Exit interviews – good or bad?
Having been invited to conduct some exit interviews for a local garden centre, we stopped a couple of customers to ask if they had found what they wanted...
Call Centres – What can we learn from them?
Whether we love or hate them, we all spend time talking to Call Centres. Â I am sure we have all come across those recorded messages of press 1 for this,...
How do you make your customers FEEL?
"I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."–Maya Angelou...
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What Would I Say About Your Business?
It is so easy to get bogged down in the ‘to do’ lists or action plans of every-day business. The more you do, it seems, the more there is to do. You...
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Employee Experience: The High Cost of Getting it Wrong
Discover the financial impact of bad employee experiences on your business and how insight6 can help you deliver impactful customer experiences to win and retain talent. Sign up to our newsletter to stay up to date on CX trends and strategies.
Consumer Duty and its impact on the retail motor sectorÂ
The Financial Conduct Authority's (FCA) new Consumer Duty regulation aims to create a higher standard of care for consumers. What does this mean to UK...
How to evidence consumer duty actions and ensure good consumer outcomes
The Financial Conduct Authority's (FCA) new Consumer Duty regulation is one of the most significant shifts in UK financial services. The intention...
Christmas CX: six ways to shine
The holiday season is a time for connection, celebration, and creating memorable moments. It's also a golden opportunity for companies and brands to...
How to build loyalty and drive profitability with regular customer reviews (aka mystery shopping)
Customers or clients are the people who decide whether a business will succeed or not. Meeting these stakeholders' needs is critical to building loyalty...
How car dealerships can damage CX in the pursuit of feedback.
Measuring Customer Feedback Many dealerships are aligned with the notion that customer feedback is an essential way of measuring success, but it isn't...
6 things every Law firm can implement to improve their CX and increase their bottom line…
Customer experience (CX) is the new business battleground for the Legal sector, yet our recent research study, The Professional Services Customer Journey...
2022: The Year of Customer Experience (CX)
As we start the year with a cautious, but more positive outlook on the pandemic than in January 2021, businesses can start to contemplate a world beyond...
Customers Value Great CX More Than Discounts
Be Brave: Boycott Black Friday The traditional 'Boxing Day' sales that once dominated the high street have well and truly been outshone by Black Friday...