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instant insight is your total feedback solution that analyses the feedback from your customer and your team in real time. Hundreds of brands are using instant insight to improve their CX and to boost on-line reviews. We are the only CX business that has developed a leading-edge feedback system that has local experts to support our clients to ensure they get the right survey to the right customer base, first time, every time. No more seeking answers on-line. Local support instantly over the phone.


Compare how your business rates within your sector to keep ahead of your competitors.

World leading response rate

Across all of our clients we have a response rate of 23%. The more feedback received, the more confident you are in making great decisions for your business. This ultimately improves CX and your profits.

Links to public review sites

Direct your happy customers towards public sites such as Google Reviews, Trust Pilot and Trip Advisor to gain more reviews and boost your online reputation.

Easy 'Net Promoter Scores'

instant insight has a NPS which is the world's most recognised measurement matrix. A proven methodology used by the world's greatest brands which will help you gain your colleagues commitment.

Optimised for mobile

Working smoothly on all platforms and devices which improves the response rate.

Customised surveys

Target your surveys to gain exact feedback on your critical business issues.

Action orientated

Record what actions you and your team take in response to the feedback to ensure your CX develops and improves, leading to more profit.

Free response feedback follow-ups

The true power of instant insight is the free response feedback follow-up question. Let your customers tell you how they feel, in their own words.

User notifications

Immediate notification when a customer responds. You can filter on defined responses, so if a customer is not happy you can act now!
"We use instant insight to identify how we can improve the experience for our customers. The customers love it and so do the team and what is more, the system has developed numerous TripAdvisor Reviews. It is a fantastic feedback tool."

Heather Parry

Managing Director, Great Yorkshire Showground