Bringing the hottest topics on CX directly to you
Get access to the latest CX articles, conversations, thought leadership papers and news to help you navigate your journey to achieving customer experience excellence.
- All (109)
- Business Growth (10)
- Customer Experience (19)
- Customer Service (18)
- CX (8)
- Employees (3)
- Feedback (10)
- good shopping experience (2)
- insight6 (2)
- Leadership (4)
- Newsletters (13)
- Social Media (2)
- Uncategorised (46)
The Three Things You Must Do To Increase Your Profits Today
Customer engagement strategy? Or outdated marketing plan based on figures and historic patterns? Bel...
Feedback : Do you ask the right questions at the right time?
I am always stunned at how poor businesses are at asking their customers the right questions. Let ...
Five Ways To Earn Your Customers’ Trust
‘I trust you because your customer service is great. I trust you because your product is good qual...
Have You Got A Mayday Button?
Those of us who walk in the customer’s shoes each day of our working life are feeling pretty smug ...
What Would I Say About Your Business?
It is so easy to get bogged down in the ‘to do’ lists or action plans of every-day business. The...
Why Eight Out Of Ten Is Not Good Enough
This is the age of the customer. Yes, the customer is king, queen and ruler of our retail landscape....
‘Unexpected Item In Bagging Area!’ or ‘Hello, How Has Your Day Been?’
Wagamamas was the lunchtime destination at Bluewater on the weekend for my daughter and I. We knew w...
14 Steps To Create An Amazing Customer Experience
This guide will help you transform your business – if you take action. Customers are the lifeb...
Are You Over-Analysing And Under-Thinking Your Business?
When Heineken was developing a US advertising campaign for their tequila-flavoured beer called Despe...
Five Ways To Sell More …. OF ANYTHING!
I like quiet time. It was during one of my quiet times that I started to really think about the ke...
Exit interviews – good or bad?
Having been invited to conduct some exit interviews for a local garden centre, we stopped a couple o...
Call Centres – What can we learn from them?
Whether we love or hate them, we all spend time talking to Call Centres. I am sure we have all com...
How do you make your customers FEEL?
“I’ve learned that people will forget what you said, people will forget what you did, but pe...
No More Posts