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Trust – Newsletter February 2019
Are you failing the follow up? – Newsletter January 2019
Private Schools – Handling Professional Enquiries: Are You Failing At The Follow Up?
Across the UK, a huge percentage of private schools are failing to retain the interest of potential clients for one simple and easily amendable reason:...
insight6 wishes you a very joyous CX… Christmas Experience! – Newsletter December 2018
Make Christmas special for your customers – Newsletter November 2018
Keeping your seasonal staff motivated – Newsletter October 2018

Are legal firms taking Customer Experience seriously?
The moment of truth. Last year I sat on a panel at a law firm conference and the topic changed to client feedback. Question from the audience: “Can I ask...
Put your faith in your team – Newsletter September 2018

Customer Engagement Strategies
Strategies you can implement to improve customer engagement insight6 explores the importance of customer engagement, the impact it has on Customer...
First impressions count – Newsletter August 2018

9 ways to keep your customers coming back
A customer makes an enquiry, you make the perfect pitch, win the conversion and ultimately win the customer’s purchase – success! But does the journey...
insight6 leads the way in Customer Experience after rebranding from Shopper Anonymous
National Customer Experience specialists, Shopper Anonymous, has rebranded to become insight6. The transformation from Shopper Anonymous to insight6 is...
How does customer facing technology impact Customer Experience?
Should we be using more technology in customer facing roles? What currently exists and what are the benefits and limitations? It sounds like a statistic...
Is Your CX Strategy Red?
Customer experience (CX) strategies are in. Outdated marketing plans based on figures and historic patterns are out. Believe it or not there are still...
Disconnect To Reconnect
You are at your most creative in the early part of the day. You are fresh, full of ideas and clear-headed enough to create and to plan, (well that’s what...
Which Wolf Are You?
You will have seen this photo before I’m sure. The interpretation that goes with the image goes along these lines: The three wolves in front are old and...
How Does Your Team Feel?
February is the month of love. Whether you embrace the whole Valentine’s Day spectacle or scorn the mushy outpouring of sentiment, one thing is...
Is Observation Dead?
I was recently browsing the local supermarket shelves for a loaf of gluten-free bread that I was purchasing in anticipation of a weekend guest who...
The One Thing
In our newsletter, blog posts and articles on LinkedIn, we have written about a vast range of topics over the past few years, incorporating a variety of...
The Rise Of The Review
When I book a holiday, I have a process I routinely follow. I choose several hotels or destinations based on my budget and the facilities I require, I...
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Six tips to help you lead during the crisis
Our worlds have changed dramatically over the last few weeks and it feels like nothing will ever be the same again. The only certainty is that we...
The 6 things your teams are telling us
What does good communication look like during Coronavirus? What more do you need to do to take care of your home workers? How can you look after...
How To Measure Customer Experience
What is Customer Experience Measurement, and why should you care about it? The success of your business is reflected in the satisfaction of your...
How much data do you have about customer experience?
How much data do you have about customer experience compared to the volume of data you have about the financial performance of your business? This...
What is a Customer Journey Map and How to Use One to Improve Business
Your customer’s journey, from the starting point when they make the decision to reach out to your business right up to the resolution of the matter, is...
Why Customer Journey Mapping is vital for improving CX
At the heart of the CX work we do at insight6 is Customer Journey Mapping. It is the third step in our six-step customer experience management...
How to keep the sparkle with retained customers
Creating, building and sustaining long term relationships is a fundamental bedrock of all profitable businesses as it enables you to plan and have the...
What is Customer Retention and How Do You Improve Customer Retention Rates?
Customer retention is at the heart of a successful company and is often overlooked in favour of customer acquisition. Yes, acquiring customers is...
What is customer experience?
As a Customer Experience CX brand, insight6 specialise in all areas of customer experience with the aim of driving up sales and improving customer...