Establish how your customer feels about your business

Focus and listening groups

A great way to really establish how your customer feels about your business is through the use of listening and focus groups. Our regional CX Specialists facilitate a group of customers or team members through a pre planned and well thought through process offering the feedback you need to improve the CXFactor.

6 reasons why Focus and Listening Groups will help your business

Our regional Customer Experience specialists are highly skilled trainers and facilitators.

We can arrange, invite the right people, and facilitate focus group session.

We ensurethe sessions produce comprehensive feedback for you to use to transform your business.

After compiling the results of the groups, we will work with you to take on board the feedback and to develop the actions that are required to make a positive change.

We then can mentor and coach your teams through the change.

We seek feedback form your team on every session so you have the peace of mind that we deliver a quality experience.

"insight6 are a highly professional and approachable company, whose eye for detail in business is outstanding. The journey we have taken with them has been very rewarding to our business as well as too many individuals in so many areas. In my opinion any business that wants to make a step change in performance should take the opportunity to work with this company and see the results they can achieve. I would not hesitate to recommend insight6 to any company."

At insight6, we understand your business

Hosting a focus or a listening group is a fantastic tool to get people talking. This provides you with really in depth detail for you to examine with our help. These sessions usually follow on from an online survey, so you can follow up the responses you have gained from that and drill down into the information to get even better results. Running these sessions allows you to ask open ended, in depth questions that you would not usually have the opportunity to ask. By getting customers in the room, you can walk through the journey with them, getting a truly ‘live’ experience of exactly how they are feeling at every stage.