Professional Client Journey

Would you like to secure more new clients?

Be a part of the first ever Professional Client Journey Project. Taking part is free and by doing so you will:

Learn how phone, online and live chat enquiries are handled by your team

Identify how well the benefits of your business are sold to potential clients

Identify the strengths and weaknesses of your business processes and procedures 

100% Privacy Guaranteed

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What you will learn

How effectively your firm handles new enquries

Our researchers will make two enquiries via phone, web or online chat to each participating business with your own results being shared with you (and no one else).

How you compare with other businesses

At the end of the study, insight6 will produce a white paper showing the overall results. See how you compare with the professional sector.

How to convert more enquiries 

Through your reports, you will be able to identify gaps in your processes. You can also use the overall study to identify areas of good practice with the ultimate goal of increasing business

How to transform your Client Experience

A local insight6 Client Experience Specialist will guide you through your reports to help you understand your results so you can provide some great feedback to your teams.

What people say about insight6

"The client journey was excellent. It gave our firm a real focus on the experience we give to our clients."


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Julian Overton
Partner, TV Edwards

"Understanding the client journey is vital to any firm that wants to improve its bottom line. By using insight6 we have been able to improve our service delivery and enquiry conversion.”

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Stephen Goddard
Head of Business Development & Marketing, Woodfines Solicitors

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Read the Legal Client Journey Study

insight6 has completed four previous white paper studies into how enquiries are handled in the legal sector.

The latest of these studies was conducted in 2019 and was conducted with more than 100 law firms across the UK and Ireland.

The report was instrumental in law firms benchmarking themselves to establish how they compared with the sector as well as world-class businesses for Customer Experience such as Amazon, Netflix, and Apple.

You can download the report exclusively from the insight6 website by clicking the button below