What you will learn
Our researchers will make two enquiries via phone, web or online chat to each participating business with your own results being shared with you (and no one else).
At the end of the study, insight6 will produce a white paper showing the overall results. See how you compare with the professional sector.
Through your reports, you will be able to identify gaps in your processes. You can also use the overall study to identify areas of good practice with the ultimate goal of increasing business
A local insight6 Client Experience Specialist will guide you through your reports to help you understand your results so you can provide some great feedback to your teams.
What people say about insight6
"The client journey was excellent. It gave our firm a real focus on the experience we give to our clients."
Partner, TV Edwards
"Understanding the client journey is vital to any firm that wants to improve its bottom line. By using insight6 we have been able to improve our service delivery and enquiry conversion.”
Head of Business Development & Marketing, Woodfines Solicitors
Read the Legal Client Journey Study
insight6 has completed four previous white paper studies into how enquiries are handled in the legal sector.
The latest of these studies was conducted in 2019 and was conducted with more than 100 law firms across the UK and Ireland.
The report was instrumental in law firms benchmarking themselves to establish how they compared with the sector as well as world-class businesses for Customer Experience such as Amazon, Netflix, and Apple.
You can download the report exclusively from the insight6 website by clicking the button below