Having worked in the Customer Experience industry as a specialist for the last 6 years and previously, 20 years of experience delivering for customers in the retail, healthcare and pharmacy industries, understanding customers and delivering change to the experience provided to customers based on their feedback, this is my passion now.

I grew up and studied in South Devon, before embarking on a very successful senior leadership career in a number of industry-leading brands including Sainsbury’s and Boots where I was lucky enough to hold several senior-level roles in a multi-disciplinary environment, including head of region for the Southwest and head of the retail operations hub for Boots nationally.

I have a huge passion for inspiring and helping the businesses I partner with, to deliver a memorable and heartfelt experience for their customers and in turn improve profitability. I believe there can be no compromise on the quality of the customer service experience businesses offer.
Whilst operating my insight6 franchise business I have developed invaluable strategic, project management and consultancy skills that I use when supporting my business partners.

insight6 Devon and Cornwall work with businesses in professional services, construction and green energy, attractions and hospitality, local authority and retail.

Within these business sectors, we are lucky enough to work with a number of well-known businesses throughout Devon and Cornwall.

My team and I provide extensive support through Customer Experience Reviews, Training & Development, Customer Journey Mapping, Online Feedback, Focus and Listening Groups, Mentoring and Coaching.