We understand the challenges facing the Legal sector.

New business rarely just walks into your firm so making the most of every enquiry is crucial. How do you ensure every enquiry is followed up? That the first impression is world class? That your team appreciate that by 2020 the customer experience will overtake price on why people buy from you, are massive challenges. This is where we can help.

The benefits of an insight6 programme…

We are customer experience (CX) experts working with more than 1000 businesses across the UK and Ireland. We measure, through our range of CX products, the entire end to end customer journey. With our unique icx6 model we can then partner you to map, train and motivate your team to provide an unforgettable customer experience.

Six Reasons to choose insight6 to improve your Customer Experience

We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.

Our Customer Experience Directors are local to you and on hand to partner your journey of CX transformation.
Our Customer reviews, survey tools and on-line feedback products are world class.
All of your CX measurement is tailored for your business to ensure the results are 100% relevant and actionable.
Our CX Directors can coach and mentor your teams to improve performance.
Our benchmarking and customer mapping tools are second to none.
When you work with Insight6 Transformation comes as Standard.

Catherine Maxfield
Managing Partner Eric Robinson Solicitors

"We have worked with insight6 for a number of years now, and we have been impressed by the collaborative approach, and the way they sought to understand what we are trying to achieve. We know the activities we have used insight6 for, have improved our business and helped us towards our targets"

Read about how Eric Robinson saved money in complaint handling costs after partnering with insight6


Stephen Goddard
Woodfines Solicitors

"Understanding the client journey is vital to any firm that wants to improve its bottom line. By partnering with insight6 and using them to review the experience we are delivering to our clients, we have been able to improve our service delivery and enquiry conversion.”

Find my regional Customer Experience Director now...

Our CX Specialists partner you through the journey nationwide.

Call or email your regional expert here