We understand the challenges facing the Sports and leisure sector.
Why would a customer come to your business rather than the numerous other available entertainment and fitness opportunities? What makes you standout to ensure the first impression leads to a "sign up" or a visit to a match? It is all about developing the very best "one to one" experience delivered by your team. This is where we can help.
The benefits of an insight6 programme…
We are customer experience (CX) experts working with more than 1000 businesses across the UK and Ireland. We measure, through our range of CX products, the entire end to end customer journey. With our unique icx6 model we can then partner you to map, train and motivate your team to provide an unforgettable customer experience.
Six Reasons to choose insight6 to improve your Customer Experience
We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.
Tracey Bancroft
FEC Consultant BALPPA
"The reports created are professional and are a valid measure, offering an unbiased and fair benchmark of customer service levels. They are in a format that is well presented and allows us to analyse the results quickly and easily. After the final judging, insight6 also provided follow-up with our members as required, to discuss their findings and support our members to develop their team focus and the customer engagement element of their business. We look forward to continuing working with Mel and her team during 2018 and beyond."
Eddie Reid
Managing Director TGI Golf Partnership
"Ian brought a wealth of experience to our Business Conference, giving our PGA Professional Partners the opportunity to enhance their retail knowledge. His background in successful mainstream retail, allied to having been involved in a positive golf club turnaround, means we can lean on his experience and understanding of our business challenges, to help our Partners continue to run successful and profitable businesses.”