Customer Experience Reviews

CX Reviews (widely known as Mystery Shopping) involve a researcher experiencing the service your team delivers first hand, and then reporting back the findings. The criteria for the CX Review is always tailored for your business. We are widely regarded as supplying the highest quality CX Review in the world.

Training & Development

We use the output of all feedback coupled with the experience of our CX Specialists to ensure we deliver inspiring and motivational training and development workshops for your team.

Customer Journey Mapping

"You can't manage what you don't measure" and mapping your customer's journey thoughout your entire business is the crucial step in the CXFactor. Once the mapping workshops are complete you will have a roadmap to improve CXFactor...

instant insight is your total feedback solution that analyses the feedback from your team and customers at a level that has been never seen before.

Focus & Listening Groups

A great way to really establish how your customer feels about your business is through the use of listening and focus groups. Our CX Specialists facilitate a group of customers or team members through a pre planned and well thought through process offering the feedback you need to improve the CXFactor.

Mentoring & Coaching

Changing your team's behaviour is crucial to the success of improving your CXFactor. Through our coaching and mentoring we work closely with key team members to help them develop their skills and behaviour to embrace the challenge of improving the CXFactor.