We offer the “end to end” customer experience solution.
Customer Experience Reviews
CX Reviews involves a researcher experiencing the service your team delivers first hand, and then reporting back the findings. The criteria for the cxreview is always tailored for your business.
CX Training & Development
We use the output from the CX Reviews, coupled with our sector experience to ensure we deliver inspiring and motivational training and development workshops for your team.
Customer Journey Mapping
"You can't manage what you don't measure" and mapping your customer's journey thoughout your entire business is the crucial step in the cxfactor. Once the mapping workshops are complete you will have a roadmap to improve CX factor...
Our online survey tools enables you to identify at any time how your existing customers and team members are feeling about your brand. Our Feedback Direct system allows you to measure your customer's experience during their journey at regular intervals.
Focus & Listening Groups
A great way to really establish how your customer feels about your business is through the use of listening and focus groups. Our CX directors facilitate a group of customers through a pre planned and well thought through process offering the feedback you need to improve the CX factor.