How becoming a Customer Experience (CX) Specialist will transform your future
Customer experience (CX) is no longer a “nice to have” — it’s now one of the primary drivers of business growth, loyalty, and long-term success. The brands that lead in CX are consistently outperforming their competitors, while those still focused purely on product and price are falling behind.
This shift creates a major opportunity.
Businesses know CX matters — but most don’t know how to implement it properly. They need practical, hands-on support to embed CX into their culture, decision-making, and daily operations.
That’s where insight6 comes in.
With over 25 years of experience and a proven track record working with more than 1,000 businesses across the UK and Ireland, insight6 provides structured, expert-led CX transformation. Our six-step methodology guides business owners and leadership teams through a clear, supported journey to sustainable success.
What sets insight6 apart:
A proven track record with 1,000+ businesses
A structured six-step CX transformation process built over 25 years
A national network of experienced CX Directors delivering hands-on support locally
A franchise model designed to provide independence without isolation — combining autonomy with daily support, training, and a collaborative expert community
We are continuing to expand, with a limited number of regions available across London and the wider UK.
Our CX Directors typically bring strong business development experience, senior leadership capability, and a genuine passion for helping businesses grow through better customer experience. They are driven, commercially minded, and willing to challenge both themselves and their clients.
This is not just a role — it’s an opportunity to build your own business with the backing of an established brand and proven model.
We’re looking for individuals who:
Are highly motivated and passionate about CX
Have senior management or leadership experience
Can invest or raise £40,000+
If you’re ready to build something meaningful and be part of a growing movement in CX, we’d like to hear from you.
Register your interest to learn more about the opportunity and upcoming availability in your region.
