Welcome!
Your business has been automatically enrolled in the Mystery Shopping Programme run by Discover Twickenham BID – at no cost to you.
This initiative is designed to help you gain objective feedback on your customer service and identify opportunities to grow your business.
What to Expect
A trained mystery shopper will contact or visit your business posing as a customer. Afterwards, you’ll receive a personalised report detailing:
What went well
Any missed opportunities
Suggestions for improvement
This is a supportive initiative – not a test – designed to help Twickenham businesses shine.
What We Need From You
To make the mystery shop feel as natural as possible, please take a moment to fill out the form below. It only takes a minute.
Why Take Part?
Objective Feedback: Independent insights from trained mystery shoppers
Better Customer Understanding: See your business through your customers’ eyes
Benchmarking: Understand how you compare with others in the area
Staff Development: Identify training opportunities
Improved Reputation: Use positive feedback to boost customer confidence
Business Growth: Happier customers = more repeat visits and referrals
All information is confidential and reports are shared only with you.
Mystery shops will begin shortly – submit your preferences today!