insight6’s Feedback System – instant insight – Wins National Innovation Award 

• CX feedback system named best in Innovation at Business Buzz Awards 
• Praised for real-time insight without losing sight of the people behind the data 
• Hundreds of firms use instant insight to increase loyalty and profits 
• Real-time insight isn’t the future, it’s now, says insight6 CEO 

Leading UK Customer Experience (CX) Specialists, insight6, clinched a national Innovation title for its real-time feedback system – instant insight, at the Business Buzz Awards, held at Cranfield University on Thursday 27 November.  

The Business Buzz Awards, now in its second year, are open to all and celebrate outstanding achievements from SMEs and entrepreneurs across the UK.  

Finalists underwent a multi-stage judging process. Crucially, the final round was judged by a panel of independent industry leaders: Chris Forbes, Co-Founder of The Cheeky Panda, Andy Lopata ‘one of Europe’s leading business networking strategists’, Nicky Avramm, a powerhouse in leadership, workforce transformation and organisational culture, and Gus Bhandal, a social media specialist. 

insight6 was one of five finalists in the Innovation Award category, recognising organisations that deliver practical, forward-thinking solutions with measurable business impact. 

Jonathan Winchester, Founder and CEO of insight6, said: “Winning the Innovation Award is a proud moment for our entire team and franchisees. This award validates what thousands of customer journeys already show: real-time insight isn’t the future, it’s the now.” 

instant insight is insight6’s powerful online feedback tool that captures real-time responses from your customers and team. Designed by CX experts, it helps you gather meaningful insights, boost online reviews, and improve experiences fast. With local support on hand, you get more than data—you get answers that drive action. 

With a growing franchise network, insight6 customers have the support of a local CX Specialist, who partners with them to interpret the data, support feedback management to staff, and help them act on it to improve experiences.  

Commenting on the win, Katrina Sargent, Co-Founder of Business Buzz, said: “insight6 impressed us because instant insight delivers real-time insight without losing sight of the people behind the data. It helps businesses understand customer experiences as they happen and respond with empathy and action. In a community built on relationships like Business Buzz, this kind of human-centred innovation is exactly what we want to champion.” 

From retail and hospitality to healthcare, education, and legal services, instant insight is built to reflect the unique needs of your industry. insight6 partners with businesses across the UK to capture real-time feedback, uncover service gaps, and deliver actionable insights that enhance the customer journey and increase loyalty. 

Discover how instant insight can help you transform your business through the power of real-time feedback. Book your free personalised demonstration today.  

For more information or to schedule an interview with Jonathan Winchester, contact Lisa-Marie Mallier at No Fluff Communications, 07789 002149 or lisa@nofluffcomms.co.uk.