Bristol Law Society: Legal Client Journey
Would you like to secure more new clients?


The Approach
Bristol Law Society has partnered with Client Experience (CX) Specialists insight6 to offer law firms in Bristol and Bath CX Reviews (mystery shops) to measure how your firm handles new enquiries through your phone and website.
insight6 Researchers are briefed and trained for each review and scenarios are created specifically for the firm and department being contacted to ensure the enquiries are authentic. insight6 will work with you to determine which departments are assessed.
This exciting project will provide benchmark sector data for participating firms. With this data, we will develop the Bristol Law Society Professional Client Journey Report.
Investment
There are two options available to take part in this project:
- Option A : £350 + VAT: 5 CX Reviews
- Option B : £700 + VAT: 10 CX Reviews
The CX Reviews will be a mixture of phone, web and social media enquiries made directly to your firm by a highly trained insight6 researcher. You will be provided with a highly detailed report and score for each CX Review that is carried out.
Benefits of taking part
How effectively your firm handles new enquries
How you compare with other firms
At the end of the study, Bristol Law Society and insight6 will produce a white paper showing the overall results. See how you compare with other firms.
How to convert more enquiries
Through your reports, you will be able to identify gaps in your processes. You can also use the overall study to identify areas of good practice with the ultimate goal of increasing business
How to transform your Client Experience
What people say about insight6
“The client journey was excellent. It gave our firm a real focus on the experience we give to our clients.”
“Understanding the client journey is vital to any firm that wants to improve its bottom line. By using insight6 we have been able to improve our service delivery and enquiry conversion.”