Your CX Specialist for Manchester, Leeds and West Yorkshire
After 20 years of experience working in the pharmaceutical drugs industry, I realised there was more to life beyond pills, gels, and creams. It dawned on me that it was time for a big change in my life.
During my career I have always loved watching my teams flourish, seeing them transported from feeling average to feeling superb! I joined insight6 knowing that I could do that again, with business owners, senior leaders and their teams. There is almost nothing better than watching a business fly; seeing the team loving what they do and ultimately delivering a world class experience to their customers.
I am scarily passionate and enthusiastic about transforming client experience. With so much choice these days, an amazing customer experience is the most impactful way of standing out. That is where I come in.
When not at work I run both short and long distances and I have occasionally been seen in fancy dress for a good cause (although all photographs of that tutu have been destroyed). I probably run to take away some of the pain of being a Tranmere Rovers fan!
My capability: Cx transformation, selling skills, strategic sales planning, marketing, training, coaching and situational leadership.
Specialist industries: Legal, optical, retail, hospitality, pharmaceutical, care, education, sports and leisure.