The insight6 Customer Experience Excellence badge has been received by a select group of businesses that consistently go above and beyond to put customer experience at the heart of their business.
These businesses are actively working towards improving their CX through one or more of the following initiatives:
- Putting the customer at the heart of every business decision
- Embedding a clear CX strategy throughout the organisation
- Rigorously understanding and improving the customer journey
- Regularly commissioning an unbiased review of their whole business
- Actively requesting detailed customer feedback
- Investing in their team training and engagement
- Responding to and acting on feedback to improve the business
If you would like your business to be considered for the insight6 Service Mark, you can contact your local CX Specialist to discuss your current CX objectives and strategy.