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- Mystery shopped whole towns and cities to provide feedback to each business individually as well as to the Town and BID management. This has included one to one feedback sessions with the business owners to help them action plan any improvements
- Presented at Customer Experience Award Ceremonies to reward and motivate businesses
- Delivered customer experience and sales training
- Introduce survey tools for the town, BID or council management to receive regular feedback from the businesses in order to identify required improvements
- Presented at Customer Experience Award Ceremonies to reward and motivate businesses
- Delivered Customer Experience and Sales Training to teams from the businesses
- Ran in-depth projects with management to identify improvements to the customers journey when customers visit
- Facilitated journey mapping sessions with management and their teams to improve the communication process with businesses and ratepayers.
If you feel we can help you, please do get in touch.
Six Reasons to choose insight6 to improve your Customer Experience
We are extremely familiar with the sectors that we work in and our Customer Experience Directors have fantastic local knowledge within their regions. As a result, you will receive the best knowledge, support and information allowing you to benchmark yourself against other businesses within your industry and area.
- Our Customer Experience Directors are local to you and on hand to partner your journey of CX transformation.
- Our Customer reviews, survey tools and on-line feedback products are world class.
- All of your CX measurement is tailored for your business to ensure the results are 100% relevant and actionable.
- Our CX Directors can coach and mentor your teams to improve performance.
- Our benchmarking and customer mapping tools are second to none.
- When you work with Insight6 Transformation comes as Standard.