Your CX Specialist for Birmingham

Stuart Plant

Team members in any business are the most vital ingredient to deliver a customer experience that any leader would be proud of. So how do you know if your team are providing a customer experience that delights your customers and exceeds their expectations?

There should be no compromise in the quality of customer experience any forward-thinking business provides, especially if you want to get and keep ahead of your competitors and retain and gain new customers. But if it is not measured, it is not managed!

So that is where I can help. I have a genuine passion for inspiring and helping the businesses I partner with to deliver a memorable and heart-felt experience for their customers and in-turn improve bottom line profitability. I won’t tell you what you want to hear, I will tell you what you need to know in my role as a critical friend.

Please get in touch and I can tell you more about how our bespoke customer experience improvement programmes can deliver more profit for your business.

Stuart Plant – Customer Experience Consultant in Birmingham | insight6

Why CX Matters

Most companies lose customers – not because of price or product, but because of a poor experience.

Measure the Experience – Mystery Shopping

To improve customer experience, you have to measure it first.

Find the Gaps – Customer Journey Mapping

One of the biggest growth blockers is poor engagement and a lack of enquiry follow-up from team members.

Act Quickly & Improve — Real-Time Feedback (instant insight)

95% of clients don’t complain – they just leave and don’t return. That’s why real-time feedback matters.

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HS2 Case Studies

Mystery Shopping

Training & Development

insight6 supercharge the HS2 customer experience

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insight6 transforms the HS2 Helpdesk experience Learn More

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Press Coverage: The Jeweller

Where customer journeys shine

Testimonials

University of Birmingham

"I have been working with Stuart for around 18 months, creating and implementing a strategy to improve customer service in our catering units. Stuart has provided advice, support and coaching and his experience has been invaluable. We have created, implemented and reviewed a mystery shopper program. I look forward to our continued working relationship." Martin Bembridge, Catering Operations ManagerUniversity of Birmingham

Manor Farm

“We were very impressed with Stuart and the impact his customer experience training had on the team. It has really benefited the business financially and has helped with staff morale. The staff are also and pushing themselves to provide the best service possible. You invest in the team and in turn, they will reward you, is what I have learned.”.Mat Grindal (Owner)Manor Farm

Operations Manager, SnowDome

“Our aim at the SnowDome is for the team to consistently deliver on key customer experience objectives, which the insight6 team help us measure. insight6 has provided vital in-depth reports and analysis on the customer experiences across all of our business for a few years.”James Smith, Operations ManagerSnowDome

Cadbury World

“We have worked with insight6 Birmingham for over five years and have been delighted with the information and support provided to our business. The client portal is very helpful as it allows me to look at the key issues across a number of reports”.DebbieCadbury World