Mapping the journey that your customers take is critical in achieving CX Factor.

“We have been able to capture the reality of the student experience and have a very genuine account of how they think, feel and react to our services backed-up with insightful, qualitative data.”.

Julie Schofield, Head of Careers, UEA

Customer Journey Mapping

Mapping the customer journey right from the start of the process to the last point is the most critical part in achieving CX Factor. We provide an end to end customer journey mapping service which brings your teams together in order to fully understand what happens in reality for your customers. We look through the customer journey with you to streamline your services. This will help you to improve on efficiency and, most importantly, ensure that your customers have a superb experience on every step of their journey.

Customer journey mapping at a glance.

Customer experience reviews

Training and development

Customer journey mapping

Online feedback

Focus and listening groups

Mentoring and coaching

At insight6, we understand your business.

Our Customer Journey Mapping is designed to improve and make changes to transform the future of your business. This, in turn, motivates your team who can see the improvements that are being made and know exactly how they are making a difference at each stage of the customer's journey. By streamlining your service, we will help you to save both time and money, allowing you to sign up customers quicker. The actions you make as a result of mapping the journey will make real improvements to your business.