Welcome!
You’ve been selected to take part in the Discover Twickenham Mystery Shopping Programme – delivered in partnership with insight6, Customer Experience Specialists.
This exclusive opportunity gives you independent, objective feedback on your customer service – at no cost to you. Our experienced researchers will visit your business as real customers and provide detailed insights to help you celebrate what’s working well and uncover opportunities to grow your business.
What to Expect
A trained mystery shopper will contact or visit your business posing as a customer. Afterwards, you’ll receive a personalised report detailing:
What went well
Any missed opportunities
Suggestions for improvement
This is a supportive initiative – not a test – designed to help Twickenham businesses shine.
What We Need From You
To make the mystery shop feel as natural as possible, please take a moment to fill out the form below. It only takes a minute.
Why Take Part?
Objective Feedback: Independent insights from trained mystery shoppers
Better Customer Understanding: See your business through your customers’ eyes
Benchmarking: Understand how you compare with others in the area
Staff Development: Identify training opportunities
Improved Reputation: Use positive feedback to boost customer confidence
Business Growth: Happier customers = more repeat visits and referrals
All information is confidential and reports are shared only with you.
Mystery shops will begin shortly – submit your preferences today!