Transform Your Customer Experience and Grow Your Business.

The West Oxfordshire Achieve Customer Excellence (ACE) Programme is now open for local businesses.

This fully funded initiative gives you the insight, tools and support to understand your customer journey, improve performance and create experiences that keep people coming back.

If you want to increase customer spend, build loyalty, and strengthen your reputation, this programme is designed for you.

See Your Business Through Your Customers’ Eyes

We carry out professional mystery shopping visits that reveal what customers experience from the moment they arrive to the moment they leave.

You’ll receive a clear picture of:

The impression your business makes
How well your team engages, supports, and informs customers
The ease and feel of your customer journey
Where you’re excelling, and where meaningful improvements can be made

Our insight is practical, objective and tailored to your business.

Turn Insight into Action

Alongside your mystery shop visits, you’ll receive:

✔ Detailed, easy to understand reports

Highlighting strengths, opportunities and the small changes that create big improvements.

✔ Complimentary Customer Experience Training

Packed with practical tools your team can use immediately, covering service behaviours, communication, upselling confidence and more.

✔ One-to-one mentoring with a CX expert

A focused session to help you implement improvements, build your action plan, and move forward with confidence.

✔ A follow-up audit to track real progress

See how far you’ve come, and where further gains can be made.

Outcomes You Can Expect

Businesses that improve their customer experience typically see:

Increased conversion rates
Higher average customer spend
More repeat visits and stronger loyalty
Better team confidence and consistency
Improved reputation, reviews, and word-of-mouth recommendations
A more resilient and profitable business overall

We help you focus on the actions that make the greatest difference.

Be Recognised for Great Service

All participating businesses are automatically entered into the West Oxfordshire Service Excellence Awards, celebrating organisations that deliver outstanding customer experiences.

Award winners receive: