Whether we love or hate them, we all spend time talking to Call Centres. Â I am sure we have all come across those recorded messages of press 1 for this,...
Call Centres – What can we learn from them?
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How do you make your customers FEEL?
"I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."–Maya Angelou...
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